Opinions are certified CUSTOMER ALLIANCE
Opinions are certified CUSTOMER ALLIANCE
Excellent room with everything I needed
The location is excellent, the restaurant is nice, the only downside is the rooms are a little old and small (which is to be expected in central Paris).
very friendly staff and amazing food
Overall, my husband and I had a wonderful time. The location of the hotel was ideal as it was walking distance to majority of the attractions!! We truly enjoyed "the handy" available to the guests to use while we were out and about. It helped us not get lost!! Thank you for all your hospitality and helping us make reservations at Le Ciel De Paris. It was an awesome recommendation by a reception staff for a romantic dinner!! We thoroughly enjoyed ourselves and THANK you to all staff for making it as wonderful as it was!!
Good. Staff never smile! No welcoming at all, of I were in restaurant and making order, they would treat me better.
Dear Sir,We would like to thank you very much for taking time to give us feedback about your experience at the LUMEN. Doing our best to make sure you have a great stay with us is our main goal every day. We will definitely have a discussion with our receptionist: we would like to present you our sincere apologies you did not feel welcomed. We are pleased to see that despite of that you had a good experience at the LUMEN and that you enjoyed your stay. The entire LUMEN team thank you very much once again for your interest and hope to get the luck to welcome you again in a near future. Many thanks and best regards,Aline SEVILLANO Sales Manager ------------------------ Hotel Lumen Paris15 Rue des Pyramides 75001 Paris
Great location, very friendly and accommodating staff
Very dissapointing although couldn't complain for the location
The level of service had gone down since last year, we are coming already for more than 10 years to this hotel. Bottle of wine at the room is skipped, also the small bottle of water at check out. The satellite tv was not properly working for the whole stay, wifi was slow and poor.
JE SUİS VENU POUR LE TRAVAİL SUPER BİEN
Great location, ideal base for sightseeing.
It has been a real pleasure to stay in your hotel. Very friendly staff. Everything has been nice and wonderful
Very disappointing - especially the fact that I wasn't informed in advance that the restaurant, etc are closed.
Comfortable rooms but overall impression was that the hotel could do with a refurbishment in the corridors and reception. Downstair in breakfast areas, its was all a bit messy.
Hotels, services, and meals were very satisfying.I'd like to visit Paris again.
We enjoyed the stay and would have liked it much more had the restaurant and gym been available.
We were a little disappointed that the restaurant was closed. We had seen the pictures and would have liked to have used that facility.
A very pleasant place from where to explore Paris. The friendly 24 hour reception, comforatable rooms and good breakfast were lovely.
That was one of rhe best hotel in my life
When the restaurant is renovated, and the fitness room reopens, I'm sure it will be good
Very nice! Location of hotel is great! Close to everything we wanted. We will highly recommend to our friends in USA
beautiful stay in Paris
La salle de bain il hi ha pas sufisant lumiere
amazing location!! in the center of the city. very helpful and friendly staff! great calm hotel.
A very relaxing hotel in an excellent location. Our only disappointment was that the restaurant and gymnasium were closed for renovation; we had planned to eat there at least once.
Number of consent was not enough my room.
Very friendly and helpful
good location and friendly staff
We ate a breakfast early time first day. (7am) The water was not hot for boiled eggs. We did'nt eat it. The water also was not hot for Tea. That is so bad everything. Second day it was no problem , it was really so good.
A very nice hotel in a great area. Staff was very friendly and helpful. I was feeling very well because of the good atmosphere and the nice room. The only negative thing was the noise of the construction in the restaurant. Even if I got a present for this trouble, the noise was unacceptable.
The hotel was clean and staff welcoming.
It was perfect my staying in this hotel
Very nice, would stay at Hotel Lem on future visits and would recommend to to friends.
(very) good but room very (!!!) small.
I enjoyed staying there very much. I would definitely stay there again.
We would have had a better experience in a Holiday INN Express
Good apart from the alterations to the restaurant The staff were very helpful and friendly I would recommend this hotel after the alterations
My overall experience was great. I loved breakfasts served to the room- food was delicious, service was very helpful and friendly. The only thing I can complain about was gym, that was renovated. I chose Lumen Hotel because of the gym and I got no information while booking, that it will be closed while my stay. Still I am very satisfied with the hotel.
The WI-FI didn't work at all. Only 3 channels working on TV
The hotel is not really similar to classic hotels which I had stay before. small hotel without a real lobby and quality of bath room and equipment did not satisfy me. Noise of street bothered so much. Size of the room was also small for a superior room with extra payment! The breakfast was also average. Although, the room was very clean
Overall, a very good experience. I appreciated the Hermes amenities. I believe the breakfast can be improved. The (temporary?) breakfast room was not very spacious.
Outstanding! I truly enjoyed my stay and the location was superb. Close to everything - including the Metro.
very happy with the place. was there a couple of times
Great location, friendly and helpful staff, quiet but some street noise, very good restaurant.
Very enjoyable... nice room upgrade to room 600, although to be honest as this was a business trip, I'd have preferred to have a proper shower rather than a jacuzzi... :-)
It was very conforteble!
Very nice!!!!! The room was a bit small but efficient.
Very great staff and loved the location. Everyone is accommodating to my needs.
Very good so friendly staff, good located, excellent breakfast.
Based on location and the excellence of the staff, I would recommend this hotel.
very friendly staff with a great location!