Opinions are certified CUSTOMER ALLIANCE
Opinions are certified CUSTOMER ALLIANCE
The level of service had gone down since last year, we are coming already for more than 10 years to this hotel. Bottle of wine at the room is skipped, also the small bottle of water at check out. The satellite tv was not properly working for the whole stay, wifi was slow and poor.
JE SUİS VENU POUR LE TRAVAİL SUPER BİEN
Great location, ideal base for sightseeing.
It has been a real pleasure to stay in your hotel. Very friendly staff. Everything has been nice and wonderful
Very disappointing - especially the fact that I wasn't informed in advance that the restaurant, etc are closed.
Comfortable rooms but overall impression was that the hotel could do with a refurbishment in the corridors and reception. Downstair in breakfast areas, its was all a bit messy.
Hotels, services, and meals were very satisfying.I'd like to visit Paris again.
We enjoyed the stay and would have liked it much more had the restaurant and gym been available.
We were a little disappointed that the restaurant was closed. We had seen the pictures and would have liked to have used that facility.
A very pleasant place from where to explore Paris. The friendly 24 hour reception, comforatable rooms and good breakfast were lovely.
That was one of rhe best hotel in my life
When the restaurant is renovated, and the fitness room reopens, I'm sure it will be good
Very nice! Location of hotel is great! Close to everything we wanted. We will highly recommend to our friends in USA
beautiful stay in Paris
La salle de bain il hi ha pas sufisant lumiere
amazing location!! in the center of the city. very helpful and friendly staff! great calm hotel.
A very relaxing hotel in an excellent location. Our only disappointment was that the restaurant and gymnasium were closed for renovation; we had planned to eat there at least once.
Number of consent was not enough my room.
Very friendly and helpful
good location and friendly staff
We ate a breakfast early time first day. (7am) The water was not hot for boiled eggs. We did'nt eat it. The water also was not hot for Tea. That is so bad everything. Second day it was no problem , it was really so good.
A very nice hotel in a great area. Staff was very friendly and helpful. I was feeling very well because of the good atmosphere and the nice room. The only negative thing was the noise of the construction in the restaurant. Even if I got a present for this trouble, the noise was unacceptable.
The hotel was clean and staff welcoming.
It was perfect my staying in this hotel
Very nice, would stay at Hotel Lem on future visits and would recommend to to friends.
(very) good but room very (!!!) small.
I enjoyed staying there very much. I would definitely stay there again.
We would have had a better experience in a Holiday INN Express
Good apart from the alterations to the restaurant The staff were very helpful and friendly I would recommend this hotel after the alterations
My overall experience was great. I loved breakfasts served to the room- food was delicious, service was very helpful and friendly. The only thing I can complain about was gym, that was renovated. I chose Lumen Hotel because of the gym and I got no information while booking, that it will be closed while my stay. Still I am very satisfied with the hotel.
The WI-FI didn't work at all. Only 3 channels working on TV
The hotel is not really similar to classic hotels which I had stay before. small hotel without a real lobby and quality of bath room and equipment did not satisfy me. Noise of street bothered so much. Size of the room was also small for a superior room with extra payment! The breakfast was also average. Although, the room was very clean
Overall, a very good experience. I appreciated the Hermes amenities. I believe the breakfast can be improved. The (temporary?) breakfast room was not very spacious.
Outstanding! I truly enjoyed my stay and the location was superb. Close to everything - including the Metro.
very happy with the place. was there a couple of times
Great location, friendly and helpful staff, quiet but some street noise, very good restaurant.
Very enjoyable... nice room upgrade to room 600, although to be honest as this was a business trip, I'd have preferred to have a proper shower rather than a jacuzzi... :-)
It was very conforteble!
Very nice!!!!! The room was a bit small but efficient.
Very great staff and loved the location. Everyone is accommodating to my needs.
Very good so friendly staff, good located, excellent breakfast.
Based on location and the excellence of the staff, I would recommend this hotel.
very friendly staff with a great location!
front desk and concierge are very helpful
전반적으로 호텔의 위치와 룸컨디션 그리고 가격에 대해서는 굉장히 만족하고 있습니다. 호텔 직원들에게 한마디 한다면 2박3일동안 루멘호텔에 머물면서 굉장히 친절하게 대해주셔서 감사합니다. 떠나는날까지 받은 친절과 서비스에 대단히 감사드린다는 말을 꼭 하고싶습니다. 다음에 또 파리에 가게된다면 다시 이용하고 싶습니다. 감사합니다.
location is good. good amenity.
Dear Sir or Madam,First of all we would like to thank you for your sharing your comments regarding your recent stay in our LUMEN hotel.We are happy to read that you enjoyed our property. We are very surprised to read that "someone ate your cookies" since we know and trust our housekeepers for ten years now and such a thing never happened before. We are truly sorry for this inconvenience since we do not know what really happened. We had a meeting this morning to ask all of them to be careful since we related this problem. Regarding breakfast we do our very best to improve our buffet as per your comments. We would like to tell you that it has been a great pleasure for the entire team to welcome you at the LUMEN hotel and that we hope that we will get the luck to welcome you again in a near future.Best regards,Aline SEVILLANO, Sales and Marketing Manager
My husband and I travel extensively and thoroughly enjoyed a fantastic weekend exploring Paris from the excellently located and great value Hotel Lumen. We didn't spend a lot of time in the Hotel as we had a busy schedule but we both enjoyed a great nights sleep and superb breakfast.
Dear Debbie,We thank you very much for this amazing feedback about your recent experience at the LUMEN. Your satisfaction and a good review are the best reward to us.We are pleased to read that you liked our rooms, the location of our hotel and our services. Our receptionnists who welcomed and assisted during your stay are very glad!We hope that we will get the luck to welcome you again soon. The entire LUMEN team thank you very much once again. Many thanks and best regards,Aline SEVILLANO Sales Manager ------------------------ Hotel Lumen Paris15 Rue des Pyramides 75001 Paris
Good. Nice location and room
Dear Sarah,Thank you very much for this good comment about the LUMEN.We are pleased that you enjoyed your stay with us. We are currently rethinking our bathroom disposal to make it more practical.We hope that we will get the luck to welcome you again soon. The entire LUMEN team thank you very much once again. Many thanks and best regards,Aline SEVILLANO Sales Manager ------------------------ Hotel Lumen Paris15 Rue des Pyramides 75001 Paris
Lovely hotel & staff
The room was a little tired and lots of marks on the walls. The door handle to the bathroom was loose and the water didn't seem to be hot all day. Overall it was a good, clean hotel and I would go back