measures implemented at the hotel


Internal protocol:

Concernant les réservations de notre hôtel :

  • You have a reservation at the LUMEN for a stay between March 1 and September 15, 2020: we offer you a voucher for the amount of your stay which can be used within 18 months from the initial date of your stay. In the event that the credit is not consumed, you will be offered a refund at the end of the 18 months.
  • Do you want to make a new reservation but you do not know yet if your trip will be possible? No problem. We fully understand your current requirements and we are pleased to inform you that all of our rates are cancellable and without prepayment!
  • Two price options are available to you:
  • The flexible rate, with cancellation up to 24 hours before arrival, payment on site. (In the event of a no-show or late cancellation, the amount of the first night will be charged to your card)
  • The Dream Offer in Paris rate, allowing you to benefit from a 30% reduction on our flexible rate with semi-flexible cancellation conditions, cancellation possible up to 7 days before your arrival date, payment on site . (In the event of a no show or late cancellation, the full amount of the reservation will be charged to your card).
  • Exceptions may apply during certain periods with restrictions during periods of high demand or impacting trade fairs in Paris.
  • To modify or cancel a reservation, please contact our team at the email address
  • We look forward to seeing you in the best conditions.
  • The LUMEN hotel and restaurant team