Legal dispute

In the event of a dispute between the professional and the consumer, the parties shall endeavor to reach an amicable settlement.

Failing an amicable agreement, the consumer may refer the matter free of charge to the consumer mediation body to which the professional belongs, namely AME CONSO, within one year from the date of the written complaint submitted to the professional.

Referral to the consumer mediator must be made as follows:

• Either by completing the dedicated online form on the AME CONSO website;
• Or by sending a letter to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris, France.

The consumer is not entitled to the right of withdrawal.