Customer Reviews
Opinions are certified CUSTOMER ALLIANCE
REVIEWS
Number of reviews 50
Evaluation Criteria
Room 4.1 / 5.0
Location 4.8 / 5.0
Cleanliness 4.5 / 5.0
Service 4.5 / 5.0
Price 4 / 5.0
Breakfast 4.2 / 5.0
2.6
01/18/2020
Overall a very unsatisfactory experience. It is overpriced for the quality of the hotel and the quality of the room. Even on check out they organised a taxi for me but I had to pay cash . The dodgy excuse was that at 5.45 am in the open g they can’t find a cab with a credit card machine. Overall a dodgy hotel and experience . I would not recommend it .
4.2
01/16/2020
Business trip to centre of Paris. Nice room but small (as are most rooms in Paris).
Dear Guest, We thank you for taking the time to share your experience with us.We are really pleased you enjoyed your stay and our location is just what you were looking for. We do have varying rooms sizes and types, and our team are always ready to help our guests find the one most suited to their requirements.We look forward to welcoming you again. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.8
01/05/2020
Everything was good in Lumen Paris Louvre
Dear Lee, Thanks for posting such great feedback of your time at Lumen Paris.We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.Wishing you the best year ahead!Aline SEVILLANO, Guest Relations Manager
5
01/02/2020
We had a fantastic experience and highly recommend.
Dear Carlo, Thank you for the wonderful review of your stay with us!It was truly a delight to receive positive feedback regarding our location, spacious accommodations, service, and more. We aim to provide a high level of personal service and ensure that every guest has a comfortable experience, and this will inspire us to keep up the good work!We hope you will return for another wonderful experience in the future. Best wishes for the coming year.Aline SEVILLANO, Guest Relations Manager
4.7
12/30/2019
Great quality/price I’d definitely come back
Dear Guest, Thanks for taking the time to review your stay at our hotel.Our hotel aims to provide a memorable experience and we are delighted that we were able to meet your expectations. Please do not hesitate to share any issues or concerns with our team; they are always pleased to be of assistance.We look forward to seeing you again in the future and wish you all the best for the festive season. Kind regards,Aline SEVILLANO, Guest Relations Manager
2.6
12/20/2019
it was uncomfortable- tight dark room, poor bedsing, and the worst part was housekeeping especially her attitude towards a guest.
Dear Guest, Thank you for reviewing your stay with us.The comfort of our guests is extremely important to us, so we are very sorry to hear that you were not satisfied with your experience. Please do not hesitate to notify us of such concerns at the time so that we can do our best to find a more comfortable solution. Our entire team are usually very friendly, professional and would never hesitate to go the extra mile for our guests; therefore we are extremely sorry that we did not meet the standards expected on this occasion. Please accept our sincere apologise for any inconvenience and rest assured we will be addressing this matter with our housekeeping department.We hope to welcome you back in the future and take this occasion to wish you all the best for the festive season. Kind regards,Aline SEVILLANO, Guest Relations Manager
4.3
12/17/2019
Good location, good rooms, friendly staff
Dear Guest. Thank you for this review of your stay at Hotel Lumen Paris.Our team sincerely appreciates your kind words and are glad to know that you had a pleasant experience.We hope that you will return in the future. Holiday greetings!Aline SEVILLANO, Guest Relations Manager
5
12/16/2019
Very good hotel.Stuffs are very friendly and kind.Next time,I will choose this hotel.
Dear Guest, Thank you for posting such positive feedback about your experience at Lumen Paris Hotel.Thank you for your kind comments. I will be sure to let our team members know how much of an impact they made on your experience. We are always pleased to be your second home when you are in the area.We look forward to welcoming you back and wishing you a happy holiday season. Best wishes,Aline SEVILLANO, Guest Relations Manager
5
11/23/2019
Just perfect! I will definitely choose your hotel for my next visit.
Dear Guest, Thank you for such a positive review.We are very pleased that our high standards met with your approval. Thank you for highlighting our decor. It is always a pleasure to welcome returning guests, we would like to thank you for choosing to come back and visit us again.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.8
11/11/2019
A nice and good hotel, location, room and friendly staff.
Dear Kristin, Thanks for sharing such wonderful feedback of your time at Lumen Paris.We are glad to know your stay with us was enjoyable and to learn that you appreciated our central location. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We certainly hope to have the pleasure of welcoming you back in the future. All the best,Aline SEVILLANO, Guest Relations Manager
3.6
11/04/2019
Good hotel for location and friendliness of staff. I would most likely not stay again. I feel the room could have been cleaner. I cleaned the bath before wanting to use it... I look forward to having a bath when away, the plug didn’t work.
Dear Guest, Thank you for taking the time to share your valuable review.We are sorry for any inconvenience caused. We assure you that we pay particular attention to hygiene. We have taken note of all your remarks and passed it to our housekeeping team. Please accept our apologies. Nevertheless, thank you for appreciating our location. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.6
10/31/2019
Very good , enjoyed our stay
Dear Guest, Thanks for posting this feedback of your time at Lumen Paris.Our dedicated team always aims to give the best experience to our every guest, and it is rewarding to know that you had a lovely stay with us.We look forward to welcoming you back in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager
4.7
10/20/2019
Very good. Great location, friendly staff, and clean premises!
Dear Brandon J., Thank you for this kind feedback concerning your recent visit.We are absolutely flattered that you found our hotel to be of such good value. Your mention of our dedicated team members is greatly appreciated and inspires us to constantly improve our performance. Thank you again!We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.5
10/16/2019
Very satisfied with cleanliness of rooms. This hotel has an excellent staff and service.
Dear Guest. We thank you for taking the time to send us your feedback.We are delighted that you had a pleasant stay with us; thank you for your kind comments about our service and high standards. I will be sure to let our team members know how much of an impact they made on your experience. Although, while we do currently offer a wide range of food items in our continental and buffet breakfast options, the suggestions of our guests are always welcome and we appreciate your feedback in this regard.We look forward to welcoming you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager
4.8
10/11/2019
Everyone was delightful and friendly!
Dear Stacy, Thanks for positively reviewing your time at Lumen Paris.Everyone is so nice because we have the best guests! Honestly, we are just here to help with whatever you need.We hope that you will return in the future. Sincerely,Aline SEVILLANO, Guest Relations Manager
4.8
10/01/2019
Perfect location. Comfortable stay. Wonderful staff. Thank you!
Dear Lorena, Thanks for sharing such a great review of your time at Lumen Paris.Everyone is so nice because we have the best guests! Honestly, we are just here to help with whatever you need.We hope you will return in the future. Sincerely,Aline SEVILLANO, Guest Relations Manager
4.6
09/21/2019
Very enjoyable place to stay in Paris. Definitely recommend and as a single woman traveller a real find. New inhouse restaurant serves fantastic food.
Dear Guest, Thanks for taking the time to share your views of our hotel.It's great to know that you enjoyed your stay and appreciated our friendly service as well as our convenient location. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We are pleased to know that you had a wonderful dining experience; your kind words are much appreciated. However, regarding the room and facilities, we would like to let you know that we do have rooms of varied sizes. Please do not hesitate to specify your requirements upon your next visit. Nevertheless, our team members are always on hand to assist with any concerns; please do not hesitate to inform them of any issues you may experience.We look forward to welcoming you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager
4.8
09/16/2019
Overall, was a pleasure to stay at.
Dear Jo-Ann, Thanks for posting such great feedback of your time at Lumen Paris.We appreciate your recognition of our team's excellent service, we will surely pass this along to Henry and our breakfast team member who went out of their way to ensure they delivered the best service possible.We hope to welcome you back on a future occasion. Kind regards,Aline SEVILLANO, Guest Relations Manager
3.6
09/15/2019
Would be happy to return.
Dear Guest, We would like to thank you for taking the time to give us your feedback.It’s great to hear that your bed was ideal for you. However we are sorry for any inconvenience, your remarks have been noted and will take into consideration.We hope to welcome you back on a future visit. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.8
09/11/2019
All was very good, comfortable and met all our needs
Dear Bob, Thank you for your kind review.It's great to know that you enjoyed your stay and appreciated our high standards as well as our convenient location. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.We look forward to welcoming you back to our hotel in the future. All the best,Aline SEVILLANO, Guest Relations Manager
4.5
09/07/2019
Staff friendly and helpful good location.
Dear Guest, Thank you very much for your review.Your kind words about the service you received during your stay are much appreciated. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.7
08/25/2019
Very Good, the front desk was very responsive to any help or requests and the maid service was exceptional.
Dear Guest, We are grateful to you for taking the time to send us your review.Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. Your remarks have been noted and we will take into consideration.We look forward to welcoming you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager
4.4
08/21/2019
Average. Slow housekeeping/bell service. Receptionist sent a bellman out to my car to have me come inside to pay “city tax” as we were leaving for the airport. Very rude and poor explanation.
Dear Guest, Thank you for taking the time to share your review.We are sorry for any inconvenience caused by this incident during your stay with us. We assure you that our entire team would never hesitate to go the extra mile for our guests. However, we have passed your remarks to our entire team. Please accept our apologies.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.8
08/15/2019
Absolutely loved this boutique hotel right in the heart of everything. I would stay here again in a heartbeat.
Dear Ricky, It's kind of you to take the time to send us this review about your recent stay.We are delighted that you were satisfied with our breakfast buffet. Your kind review will inspire us to continue making every experience here a memorable one for our guests.Thank you for your kind recommendation and the entire team look forward to seeing you again in the future! Kind regards,Aline SEVILLANO, Guest Relations Manager
4.7
08/13/2019
Lovely hotel. Our room 405 had a safe that was not secured to the wall and could have easily been carried away!
Dear John, Thank you for taking the time to share your valuable feedback.We are very glad that you enjoyed so much of our hotel, especially your comfortable room and our breakfast team's quality service. Your kind review will inspire us to continue making every experience here a memorable one for our guests. However, we do wish to clarify that our safes in each room are indeed secured to prevent such an occurrence from taking place; nevertheless we have noted your comments in this regard.We look forward to welcoming you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager
4.5
08/12/2019
Overall we had a good experience as we wanted a hotel close to the museums and all of Paris. We asked the Hotel for restaurant recommendations on line and were told about the Hotel's restaurant which was closed the entire time we were there. Also, other recommendations that were provided were not what we asked about. We found a trove of restaurants at Place du Marche Saint-Honore right near the hotel on our own. Same for museums and other attractions. The hotel and staff were not helpful in that regard. We had returned to Paris after 30 years for our wedding anniversary and let the Hotel know, but there was no outreach or communication about that. In terms of location we were very happy to have access to many museums and the like. The first two days were hot and when we asked about air conditioning as the room controls were not cooling down the room, were informed that the AC had not been "activated" which made the first two days uncomfortable.
Dear Walter, Thank you for taking the time to share your valuable review.We are thrilled that you had a pleasant stay with us. We are pleased to know that the room was to your liking. Thank you for appreciating our location. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are delighted you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
5
08/11/2019
We enjoyed the whole experience! Staff, room, food, service - all great.
Dear Julie, Thanks for posting such great feedback of your time at Lumen Paris.We work hard to meet expectations like yours, and we’re so happy to hear we hit the mark for you.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.5
08/08/2019
Satisfied and would recommend.
Dear Gina, Thank you for such a positive review.We are thrilled that you had a pleasant stay at the Hotel Lumen Paris. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. We are glad we were able to help start your day off on the right foot with our tasty breakfast buffet. Your recommendations are truly appreciated.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.6
08/06/2019
The rooms were very nice. The only complaint I would have is the shower. Water gets everywhere! It needs more protection to keep the water in the shower.
Dear Mark, We would like to thank you for taking the time to send us your feedback.It’s great that your suite was ideal for your needs. However we are sorry for any inconvenience caused and we are aware of this issue and are currently placing shower curtains to resolve it.We are pleased you enjoyed the beautiful view.We look forward to welcoming you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager
4
07/15/2019
Good. Very loud traffic made it difficult to sleep
Dear Guest, Thank you for taking the time to share your experience with us.We are glad our hotel met your expectations. However, we are sorry to hear you were disturbed and regret you did not inform us of this at the time. Our team members would have been happy to accommodate you in a more quieter room at the rear of our hotel, depending on availability. We are disappointed by your remarks and will pass on your feedback to the concerned party to carry out corrective training.We hope to welcome you back. Kind regardsAline SEVILLANO, Guest Relations Manager
4.8
07/08/2019
We spent only one night but it was lovely. We had drinks and diner at the restaurant. We ate outside and it was a beautiful night.
Dear Elizabeth, Thank you for posting this great feedback.We are happy that you had a pleasant stay. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.The entire team look forward to seeing you again in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager
4.7
07/04/2019
Excellent! The hotel was beautiful. I enjoyed my stay.
Dear Guest, Thank you for such a positive review.We are glad that you had a pleasant stay at the Hotel Lumen Paris and that the room was to your liking. Thank you for appreciating our location. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are pleased to know that you found us to be of good value. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4
07/01/2019
Very nice place with the outside dining
Dear Guest. We appreciate the time taken to share your experience with us.We are pleased to know you appreciated the high standards we strive to uphold and that our central location was ideal for what you were looking for. We do try very hard to keep our prices competitive and apologise that we did not meet your satisfaction in this regard. Thank you for your kind comments about our dedicated team who work hard to ensure that we deliver the best service and always meet your expectations.We certainly hope to have the pleasure of welcoming you back in the future. All the best,Aline SEVILLANO, Guest Relations Manager
4.4
07/01/2019
The Lumen is a lovely little elegant hotel with a charming staff and small but precious rooms. One certainly feels that they are in Paris and not a US interpretation of Paris through a chain hotel.
Dear Guest, We appreciate you took the time to share your experience about your recent stay.It is rewarding to know you appreciated the high standards we strive to uphold and found our location convenient. However, we are sorry that you were a little disappointed with the size of your room; we do have different categories and sizes and we would have been very happy to find you one better suited to your requirements. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance.We look forward to the pleasure of welcoming you back again in the future. My best regards,Aline SEVILLANO, Guest Relations Manager
5
06/23/2019
A great experience, in a great location with an excellent restaurant,
Dear Cindy, Thank you for sharing your positive review.It was a great pleasure to welcome you! It is very rewarding to hear that you appreciated our location and the quality of our service.We look forward to welcoming you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager
3.8
06/18/2019
Very good Centrally locayed
Dear Guest, Thank you for taking the time to share your valuable review.We are glad that you had a pleasant stay with us and that our prime location in the heart of Paris was to your liking. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We have passed your kind appreciation to Jean Claude. It's a pleasure to know that you appreciated your comfortable room and our quality beds. We understand that an agreeable night rest is a top priority. Regarding the air conditioning, the issue mentioned during your stay has been fixed. We regret that you found us to be expensive. However, we assure you that our price reflects our quality.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
3.2
06/17/2019
Decent. Very large potential with this place if they are able to manage it more professionally (more hotel-like interior layout, decorations etc.). Pretty much all of the hotel (except from the restaurant) looks as if it is the owner him/herself who has decorated it - odd layout and mixture of different styles. Promising in terms of the staff who were all excellent.
Dear Nikolaj, Thank you for taking the time to share your valuable review.We are glad that you had a pleasant stay with us. However, we wish it was completely satisfying. Regarding the room and the decor, we have taken note of your remark. Regarding the bed, we wish you had informed us during the stay so that our team would have found an immediate solution. However, It is great to hear that you enjoyed our great location which enables our guests to easily discover our beautiful city and must-see attractions. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We are pleased to know that you found us to be of good value.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.8
06/11/2019
Our visit was brief but very pleasant. The staff was very friendly and location is perfect!
Dear Guest, Thank you for such a positive review.We are glad that you had a pleasant stay at the Hotel Lumen Paris. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. It is great to hear that you enjoyed our great location which enables our guests to easily discover our beautiful city and must-see attractions.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.4
06/10/2019
Very good for a French Breakfast...
Dear Francis, Thank you for the time you have taken to review your stay.It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received courteous and professional service. It's a pleasure to know that you enjoyed our location near must-see tourist sites as well as transport options and that you found your bed comfortable, as we understand how important a good nights rest is to our guests. We are sorry you had difficulties with your shower, we did check this immediately and found it was functioning correctly. Our team members are always on hand to assist if requested.We look forward to welcoming you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager
4
06/07/2019
We enjoyed our stay very much and will return if we come back to Paris and would recommend to friends and family
Dear Guest. We would like to thank you for taking the time to give us your feedback.It is rewarding to hear that you had an enjoyable stay with us and appreciated our convenient location. We are pleased our reception team contributed to making your stay as pleasant as possible. However, we do regret that you were not entirely satisfied. Rest assured that we have taken note of your comments and have already addressed these issues with our team to ensure we improve our performance going forward. We are grateful for your kind recommendation.We look forward to seeing you again in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager
4.5
06/01/2019
We enjoyed our stay and will definitely book again when we return to Paris in the future.
Dear Andy, We value your feedback in relation to your recent stay.It is very rewarding to hear that you were satisfied with your stay and room.Regards to the selection of breakfast we have noted your comment however we would like to believe that we offer a variety of choices.I do hope to welcome you back in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager
5
05/30/2019
Overall experience was fantastic. We would return to Lumen on our next visit to Paris and we would recommend it to others.
Dear Guest, We would like to thank you for this review about your experience in our hotel.It is satisfying to hear that you had an amazing stay. We have noted your comments regarding to the breakfast buffet.We are very happy to read that our team members made you feel at home. This personal attention is really one of the things we try to maintain in our hotel.Thank you for commenting on our prices.We appreciate your recommendation, the entire team look forward to seeing you again in the future! Kind regards,Aline SEVILLANO, Guest Relations Manager
4.6
05/22/2019
It was great- wish there were a larger room service menu
Dear Guest, Thank you for your valuable feedback.We are very pleased to know that you appreciated our convenient location well-maintinaed facilities. We are also glad that you received such excellent service from our dedicated team members. Please know that we have noted your comments regarding your room and the offerings on our room service menu, and we will certainly take this into consideration for the future.We hope that you will have the opportunity to return on another occasion. Best regards,Aline SEVILLANO, Guest Relations Manager
4.4
05/09/2019
We had a really great stay!
Dear Guest, Thank you for the time you have taken to review your stay.It is very rewarding to hear that you had a lovely stay at our hotel. We appreciate your kind words towards our team. It encourages us to continue to maintain the high standards of service we set ourselves. It is great to hear that you enjoyed our great location which enables our guests to easily discover our beautiful city and must-see attractions. We do carry out maintenance whenever necessary in order to keep our facilities up to date. Nevertheless, we appreciate your comments in this regard. We understand that our mattresses may not meet the tastes of all guests; we regret that you did not find them to be comfortable. Please note that we are opening a trendy and relaxing bar and tea room very soon. Meanwhile, we do offer a bar service at the restaurant, from Tuesday to Saturday from 14:00 to 19:00. We hope the rest of our facilities were to your satisfaction.We would love to welcome you back again for another pleasant stay. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.7
04/26/2019
Very nice overall experience. Friendly staff and nice hotel. As an improvement point, the lift was quite slow.
Dear Pilar, Thank you for taking the time to send us your review.We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations.Regards to the lift we have noted your remarks. We appreciate your kind words about our team members.It would be a pleasure to welcome you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager
4.2
04/20/2019
My wife and I enjoyed our visit.
Dear Joseph, It was a pleasure to receive your kind review of your stay with us.We are delighted that you had a lovely stay and enjoyed the balcony.We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met.All of the team look forward to seeing you again in the future. Warm regards,Aline SEVILLANO, Guest Relations Manager
4.8
04/16/2019
We had a lovely stay thank you. On returning back to the hotel one evening our room was so cold. The gentleman on reception came up and looked at the heating and sorted it out for us straight away and said not to hesitate in us contacting him should we not be warm enough as he could provide us with a heater should we need it. He was very professional and efficient as we’re all the staff.
Dear Stephanie,Thank you for such a positive review and the top rating.We are glad that you had a pleasant stay at the Hotel Lumen Paris and that the hotel met your expectations. Thank you for appreciating our team. Our team members always go out of their way to ensure they deliver the best service possible. We are happy that all the facilities were to your satisfaction.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4
03/30/2019
A chic place with nice people
Dear Guest,Thank you for leaving us this feedback of your recent visit.We are glad your room was ideal for you.Please do not hesitate to bring any issues or concerns regarding cleanliness to our attention, so that we may take the necessary action.We hope to welcome you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager
4.2
03/13/2019
As above, sommelier great, and all staff bar reception great
Dear Guest,We are grateful for the time you have taken to write this review.We are glad your room was ideal for you.Clearly, we were not performing to our usual standards that, and for that I sincerely apologise. I have reviewed your feedback in detail with our team members.Thank you for commenting on our prices.We look forward to welcoming you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager
3.8
02/26/2019
Satisfied overall with my stay.
Dear Guest, We're pleased to receive your feedback regarding your recent visit.Our team sincerely thanks you for your kind words.We do carry out maintenance whenever necessary in order to keep our facilities up to date and are happy to hear that you appreciated the level of cleanliness at our hotel.While we regret that our delicious breakfast buffet was not completely to your liking, we have noted your suggestions.Nevertheless, we are delighted to read that, overall. your stay with us was one of comfort. We look forward to welcoming you back on a future visit. Kind regards, Aline SEVILLANO, Guest Relations Manager
