REVIEWS

Dear Guest, Thank you for positively reviewing your recent stay.It is truly rewarding to know that we were able to meet your expectations. Our dedicated team members work hard to ensure that every guest has a comfortable and memorable stay, and your kind comments will encourage us to continue with our efforts.It is also a pleasure to know that our strategic location helped make your stay enjoyable.Thank you again.We look forward to welcoming you back. Happy New Year,Laura BAL, Guest Relations Manager

Dear Abdulaziz, Thank you for taking the time to review your stay.We are so pleased you enjoyed your stay and that we were able to meet all of your expectations. Thank you for mentioning our central location; we are delighted to know that you found this to be ideal.The entire team look forward to welcoming you back for a future visit. Kind regards,Laura BAL, Guest Relations Manager

Dear Clarisa, Thank you for taking the time to share your feedback.We are delighted to hear that you had a good stay, and we appreciate your kind words for our team members who work hard to ensure you have an enjoyable experience.We are also glad that our location met your needs perfectly and we hope it helped make your trip to Paris a memorable one.We have taken note of your comment about the heating and will have maintenance take a look at it. Thank you for bringing it to our attention.We look forward to seeing you again on a future occasion. Best regards,Laura BAL, Guest Relations Manager

Dear Luigi, It's a real reward to receive such a great review.We are delighted to hear that you had a memorable experience with us; a message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We hope to welcome you back. Best wishes,Laura BAL, Guest Relations Manager

Dear Yeong. Thank you for taking the time to review your recent stay.We are sorry to hear that the size of your room did not meet your expectations. As we do offer rooms of different sizes and categories, perhaps we may suggest an alternative room to better suit your needs on your next visit? Nevertheless, we are delighted to hear that your time with us was pleasurable and sincerely thank you for your compliments towards our hotel.We hope to welcome you back in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Yana, Thank you for taking the time to share your review.We regret that your stay didn't meet your expectations and apologise for the issue you mention in your bathroom. We are also sorry that while you tried to cancel your reservation on the day of arrival, due to company policy and the conditions of your booking we were unable to do so. Nevertheless, we did offer you a voucher for the last night of your stay as a goodwill gesture, which you rejected.We would like to clarify that all of our standard rooms come with complimentary water; please inform us immediately if this is missing, as unlimited still and sparkling water are available to our guests. Furthermore, we leave 3 capsules of coffee in our rooms and more can be requested.We hope to have the opportunity of welcoming you back for a more memorable stay. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your experience at our hotel.We are glad to know you had a pleasant stay and our location was perfect for your needs.It is also great to know that you appreciated the high standards which we strive to uphold.Rest assured, we value our guests' suggestions and have taken good note of your comments and passed them to the relevant manager for review.We look forward to welcoming you back for another stay in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Brett, Thank you for positively reviewing your experience.We appreciate your kind words about our convenient location and are pleased that we met your expectations.Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.Your comfort is very important to us, and we would like to apologize for any inconvenience during your stay. Please know that your comments have been duly noted and we will look into these matters.We look forward to welcoming you back in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guy, Thank you for this great review.We are pleased that you enjoyed staying at our hotel and that our team were attentive to your needs. The comfort of our guests is a top priority, so your positive feedback is very rewarding.We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet.We look forward to welcoming you back on future occasions. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thanks for your review of our hotel.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay. Our rates can vary depending on availability and the period of the year, we do, however, try to keep them as competitive as possible.We look forward to welcoming you back on a future visit. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Larry, Thank you for taking the time to share your feedback.It is wonderful to receive your kind review of your recent stay with us. Thank you very much for acknowledging the excellent service provided by our team members. We strive to ensure that each and every guest has the best experience possible, and your positive feedback is really rewarding.We look forward to welcoming you for another pleasant stay. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for such a positive review.We are glad that you enjoyed your stay with us and we appreciate your kind mention of our team. Such feedback encourages us to continue to uphold our high standards and quality serviceWe would be delighted to welcome you back on another occasion. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, We really appreciate your positive review.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.We look forward to seeing you again in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your review.While we are pleased you enjoyed our breakfast, we are very sorry that your experience didn't entirely meet your expectations.We do try to accommodate our guests' requests; however, these are subject to availability, and we regret this may not have been possible on this occasion.Additionally, we are sorry for you were disappointed with regard to our bar, but as stated in the Hotel it was closed for two weeks for the barmaids summer break.Thank you for your understanding, Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Mark, Thank you for this positive feedback.It is rewarding to know that you had such a pleasant stay and appreciated our high standards as well as our convenient location.We hope to welcome you back for another enjoyable visit. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for such a positive review.We are delighted that you had such a wonderful stay and that our location was to your liking. Our dedicated team members always aim to give the best experience to every guest, so your kind feedback is quite rewarding.We hope to see you again in the future. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Nick. Thank you for taking the time to share your experience with us.We are pleased that you appreciated our convenient location. We are sorry to hear that you found your room to be smaller than you had expected; we offer rooms of various categories and would be more than happy to find the one best suited to your requirements on your next visit.We hope that we have the pleasure of seeing you again in the future. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thanks for this review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.We regret to hear that you experience an issues with the shower, we urge our guests to let us know of issues like these so we can find an immediate solution, thank you for bringing this to our attention.Nevertheless, we are glad that our location was ideal for your needs.We hope to welcome you back in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Jacky, Thank you for this kind review.It is truly rewarding to know that we were able to meet your expectations.Our dedicated team members work hard to ensure that every guest has a comfortable and memorable stay, and your kind comments will encourage us to continue with our efforts.Thank you again.We look forward to seeing you again soon, Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Risto, Thank you for taking the time to share your feedback.Our entire team is delighted that you had a wonderful stay, and appreciate the kind words about the quality service you received from our team. We have taken note of your remark regarding the elevator and will be taking it into consideration for future improvements.We are so thrilled to hear that our beds, rooms and location were just what you had been looking for. Thanks again for such a positive review, it really means a lot!We hope to hear from you soon. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your opinion with us.Our hotel aims to provide a truly unique experience and we are glad that we were able to exceed your expectations. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service possible.We look forward to seeing you again soon, Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for such a positive review.A message of satisfaction from a recent guest is always a reward for our team members who ensure our high standards are consistently upheld.We appreciate your acknowledgement of our team members who work hard to ensure that we deliver the best service and always meet your expectations.It is rewarding to know that you also appreciated our convenient location.We look forward to welcoming you back. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for this great review.It is truly a pleasure to know that you had such an excellent stay with us. Our team works hard to ensure that every guest feels welcome and satisfied throughout their stay, and we are always ready to go that extra mile (or two!) to exceed your expectations.We appreciate hearing that we will be your top choice when you visit our city again.We look forward to welcoming you back soon. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Linda, Thanks for taking the time to review your stay at our hotel.We are happy to hear that our location made your stay more enjoyable.We always aim to meet the requirements of our guests and look forward to arranging a larger room for your next stay.We look forward to welcoming you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Gareth, We thank you for your comments about your stay at the hotel Lumen Paris.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.We apologise for any inconvenience due to the toilet, but, we are delighted our maintainance team was able to fix it on immediately.It is rewarding to receive positive feedback about our team members, who always aim to deliver the best experience to all our guests.We hope to welcome you back for another visit.Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for sharing your review.Knowing that you had a pleasant stay is very rewarding, however, we regret that you did not let us know of this issue while on-site as our team would have been very happy to assist with the temperature control or to find an adequate solution.Your satisfaction is our top priority; please know that we have noted your feedback.We look forward to your next visit.Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Ernest,We are happy to hear that you enjoyed a pleasant stay.However, please don't hesitate to make our Reception team aware of any concerns at the time, so that we may take any corrective action needed.We are pleased that our prime location was convenient for your stay.We hope to have the pleasure of seeing you again in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Edith, Thank you for taking the time to share your review.We are sorry to read that you were not entirely satisfied with your recent experience, however, our offer of alternative suites was rejected due to not wishing for any stairs.Moreover, our accommodation is specified in the details on our website including the metreage per room and although we feel that the photos are a true reflection of our establishment we are sorry if you do not feel this way.Furthermore, our cancellation policy is clearly stated while making your booking, however, normally we charge for the full stay but as a gesture of goodwill, we did not charge for the final night.Additionally, we are sorry for the issue that you mention at breakfast, please accept our apologies for any inconvenience.We value your feedback as this assists us in highlighting areas to review and where necessary improve our services.We hope to have the opportunity to see you again in the future for an improved experience. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your review.We are pleased to know that your recent stay with us was enjoyable and that you found our central location convenient.It's good to know that your stay with us was comfortable. Our team always goes out of their way to ensure they deliver great service, so we are pleased they were proactive and dealt with your concerns immediately.We are pleased that you had such a comfortable night's sleep and appreciated your room.However, we regret that not all your expectations were met. We have taken note of your suggestion in order to improve your experience in the future.We hope that you will return in the future. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for sharing your experience.We are very glad that you had a wonderful experience with us. Your positive feedback inspires our team to continue upholding our high standards.It would be a pleasure to welcome you back on another occasion. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Laura, Thank you for taking the time to review your stay.We are thrilled that you had a pleasant stay and found us an ideal starting point for visiting the city.We hope to see you again soon. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, We are glad to receive such a positive review!We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold. All our team will be delighted to learn that they made your stay with us so memorable.We look forward to welcoming you and your family on your next trip. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Abdulrahman, Thank you for sharing your experience with us.We are glad that you found our location convenient and appreciated our team's friendly and professional service. However, we regret that you were not entirely satisfied with your stay.Please don't hesitate to mention any concerns while onsite so that we can take appropriate action; we would have had our housekeeping return to you immediately.Additionally, we have noted your concern regarding the elevator and will be sure to look into this.Our challenge is to make sure that we suit all our guests' tastes; our mattresses are of great quality, but it is not always possible to get this completely right for everyone.We hope to welcome you back in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Adrian, Thank you for taking the time to give your opinion about your visit.We are thrilled to know you had such an enjoyable stay with us, and we appreciate your mention of our team's excellent service.Thank you for letting us know about your breakfast experience so we can look into the points you raise.Your feedback is important to us to maintain our high standards and make improvements, if necessary.It would be a pleasure to welcome you again. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your review.We truly appreciate you choosing to stay with us. It is a pleasure to know that our location and service met your needs and expectations.However, we regret to hear that you were not completely satisfied with your room. We do carry out maintenance whenever necessary to keep our facilities up to date and have noted your comments for consideration.We always welcome our guests' feedback and suggestions for improvement.We look forward to welcoming you back. Kindest regards,Aline SEVILLANO, Guest Relations Manager

Dear Steven, Thank you for sharing your positive review.We do our utmost to ensure that our guests have the best experience possible with us and it is rewarding to receive a message of satisfaction from our guests.We hope that you will stay with us again many more times in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your review.Your satisfaction is of the utmost importance to us, so it is rewarding to know you had such a nice experience.We are very sorry if the beds did not meet your expectations; we would have been happy to help find a solution during your stay.We hope that we may have the pleasure of welcoming you back in the future. Kindest regards,Aline SEVILLANO, Guest Relations Manager

Dear Frank, Thank you for your review.We are thrilled to know that you had such a great experience with us. Thank you for your kind remarks regarding our decor. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We hope to see you again in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for your candid feedback.We are pleased that the service delivered by our team helped make your stay so enjoyable and it is also rewarding to receive your positive feedback about our high standards.We do have varying categories of rooms with different sizes and our team would have been happy to offer you a room better suited to your requirements, depending on availability. Please let us know your preferences on your next visit. We also regret that you did not make us aware of the issues with your room, so we could have taken action.We're so glad we were able to help start your day off on the right foot with our tasty breakfast, however, we have taken note of your comment and will be reviewing this with our chef.All feedback is appreciated as listening and learning from our guests is key to us meeting our guests expectations.Our team looks forward to welcoming you back in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for sharing your review. We appreciate it.We are glad that you found our location so convenient, and appreciated the high standards of service our dedicated team strive to uphold.We regret that you were not fully satisfied with your stay, we value feedback from our guests as it helps us to identify areas for improvement.Nevertheless, we are pleased that you enjoyed our breakfast, an ideal way to start the day.We would love to have you return for an improved stay. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Émilie, Thank you for sharing this lovely review.A message of satisfaction from a recent guest is always a reward for our team members who ensure our high standards and quality service are consistently upheld.We would be glad to have you return for another memorable stay. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Stacy, Thank you for sharing the review of your stay with us.We aim to make every experience with us a memorable one, so it is very rewarding to receive a message of satisfaction from a recent guest. It is an incentive for our team members to continue with their efforts to uphold our high standards.We look forward to seeing you again. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for this great review.It is a pleasure to know that our strategic location helped make your stay enjoyable.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for your feedback.We are delighted you had an enjoyable stay and appreciate your feedback about our team who are always ready to go that extra mile for our guests. We will be sure to pass along your compliments to Sebastiano in particular who will be thrilled to know the impact he had on your experience.We look forward to seeing you again in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Shane, We appreciate that you took the time to share your experience with us.We aim to make every experience with us a memorable one, so it is very rewarding to hear that you enjoyed your stay.Please accept our apologies for any inconvenience as it relates to the room temperature. Our team members are always on hand and would have happily assisted with any needed adjustments, had we been aware. Nothing is too much trouble in ensuring our guests' comfort.We hope we have the opportunity of seeing you again in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for sharing the review of your stay.We are thrilled to know that you enjoyed your stay with us! Your positive feedback will inspire our team to continue pursuing excellence in all that we do. Thank you once again.We look forward to welcoming you back again soon. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Emma, Thank you for taking the time to let us know your opinion of your recent stay.We are grateful for your kind remarks and for highlighting our location. We will be sure to let our team members know how much of an impact they made on your experience.It would be a pleasure to welcome you back on another occasion. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for such a positive review.We are so pleased you enjoyed your stay and that we met all your expectations.Thank you for mentioning our strategic location; we are delighted to know that you found this to be ideal.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, We appreciate your feedback.We work hard to meet expectations like yours so were happy to hear our standards and service met your expectations.We have taken note of your comments and apologize for any inconvenience. However, we are always happy to seek a room towards the rear of the building, once requested and available, for our light sleepers.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, We are grateful to you for taking the time to send us your review.We understand how important an excellent nights rest is for our guests and are pleased we were able to meet your expectations.However, we would like to apologize for the issues you experienced.Please do not hesitate to let us know of any concerns on-site, so we can take immediate action. Rest assured, we have noted all of your comments and will have our maintenance team look into the matter regarding our showers to ensure that everything is in order for your next stay.It would be a pleasure to have you return in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager