REVIEWS

Dear Emilia, Thank you for taking the time to let us know your opinion of your recent stay.We are delighted you had a pleasant experience and appreciated our prime location. Your kind words about the friendly and professional service you received from our team members are much appreciated.It would be a pleasure to welcome you back. Best wishes,Laura BAL, Guest Relations Manager

Dear Randy, Thank you for your valuable feedback.We are happy that you had an enjoyable stay and found our location to be so suited to your needs.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.However, we are very sorry to hear that you were disturbed; please do not hesitate to let us know at the time so that we may find a comfortable solution, we do have rooms to the rear of the property that are quieter.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Laura BAL, Guest Relations Manager

Dear Guest, Thank you for this great review.The satisfaction of our guests during their stay among us is very gratifying for our team.We all hope that we'll be able to welcome you back. Best wishes,Laura BAL, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your positive review.We are pleased that you enjoyed your stay and found our prime location ideal for your visit.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.However, we are sorry to hear that you felt your room was a bit dark; please let us know at the time of any concerns we will always do our best to find a convenient solution.We all hope that we have the pleasure of welcoming you back on your next stay. Kind regards,Laura BAL, Guest Relations Manager

Dear Guest, Thank you very much for your review.We appreciate your kind mention of our team's friendly service.It is great to hear that you enjoyed our convenient location, however, we apologize that our usual standards were not met.This information has been passed on to our housekeeping team. However, please don't hesitate to report any concerns to the reception at the time so that we may take the necessary action.We look forward to seeing you again on a future occasion. Best regards,Laura BAL, Guest Relations Manager

Dear Hugh, Thank you sharing your experience with us.We are glad to know your stay with us was a pleasant experience.Our challenge is to make sure that we suit all our guests' tastes; our beds are of great quality, but it is not always possible to get this completely right for everyone.Your kind mention of our team's professional service is greatly appreciated and inspires us to continue to maintain our performance.We look forward to pleasure of welcoming you back in the future. Best wishes,Laura BAL, Guest Relations Manager

Dear Guest, Thank you for positively reviewing your recent stay.We are glad to know your time with us was a great experience and that you appreciated our location.Such feedback encourages us to continue to uphold our high standards and quality service.We look forward to seeing you again in the future. Best wishes,Laura BAL, Guest Relations Manager

Dear Jen, thank you for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed our boutique feel, location, and friendly staff.We are delighted to hear that you enjoyed our boutique feel and central location in the centre of Paris. We appreciate your kind words about our comfortable beds and large bathrooms. We understand your concern about the closet space and will take it into consideration for future improvements. Regarding the breakfast, we apologize for the inconvenience with the eggs and room temperature. We will address these issues with our team to ensure a better experience for our guests. We are glad to know that you found our staff friendly and helpful during your stay.Once again, thank you for your valuable feedback, and we hope to welcome you back to Hotel Lumen Paris Louvre in the future for an even better experience.Laura BAL, Guest Relations Manager

Dear Guest, Thank you for taking the time to review your stay.We regret any inconvenience with the internet signal, wifi routers can be found on each floor to ensure a strong signal and urge our guests to inform us of any concerns during their stay so we can investigate.However, we regret to hear that you found your room smaller than you had expected. We do have varying categories and sizes of rooms and our team members are always ready to help our guests find the one most suited to their requirements.We would love to welcome you back for another pleasant stay. All the best,Laura BAL, Guest Relations Manager

Dear Guest, Thank you for taking the time to review your visit.We are so glad to hear that you enjoyed your stay with us and appreciated our high standards.We look forward to welcoming you back. Best wishes,Laura BAL, Guest Relations Manager

Dear Guest, Thank you for your valuable review.We are thrilled to know that everything was to your satisfaction during your stay, especially our location.We appreciate your mention of our team members who work hard to ensure that every guest has the best experience possible.We look forward to seeing you again soon, Kind regards,Laura BAL, Guest Relations Manager

Dear Guest, We would like to thank you for your kind comments about the time you spent at our hotel.We are thrilled that you had an overall enjoyable stay with us, and we especially appreciate your mention of our team. The comfort of our guests is very important to us, so please know that we have noted your concern. You are always welcome to notify our team of any issues at the time of your stay so that we can assist in finding a prompt solution.We look forward to seeing you again on a future occasion. Best regards,Laura BAL, Guest Relations Manager

Dear Susan, Thank you for sharing the review of your stay with us.We are delighted to hear that you enjoyed your stay and appreciate your kind mention of our convenient location.Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.We look forward to the pleasure of welcoming you back. Many thanks again,Laura BAL, Guest Relations Manager

Dear Guest, Thank you very much for your kind review.We are very glad that you had a pleasant stay with us.It is always rewarding for our team to be complimented by a guest and we are pleased that you received the courteous and professional service expected.Rest assured, we will be taking your comments regarding the coffee into account as we work to provide our guests with the best experience possible.We really appreciate your kind comments, as they encourage us to continue maintaining our high standards and make every visit a memorable one.It's great to know that our location was ideal for your needs and we are glad you appreciated our high standards.We hope to welcome you back. Best wishes,Laura BAL, Guest Relations Manager

Dear Lukas, Thank you for positively reviewing your time at our hotel.We appreciate your kind words about our convenient location and are pleased that our high standards met your expectations.Furthermore, our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.We hope to have the occasion to welcome you back. Best wishes,Laura BAL, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your positive feedback.We are grateful for your kind remarks and for highlighting our location. We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you back. Best regards,Laura BAL, Guest Relations Manager

Dear Sarah, Thank you for taking the time to review your stay.We are glad to hear that overall you had a pleasant stay, however, we are sorry that not everything met your satisfaction.We do have different categories and sizes of rooms so please do let us know your preference on your next visit.Furthermore, we are sorry that our breakfast was not entirely to your liking. The selection of options are carefully chosen to please all our guests' tastes, however, we are constantly trying to improve the variety and quality of food items that we offer and welcome any suggestions on how we could improve.Additionally, we regret to hear of the mistake in the survey email, please accept our sincere apologies for any offence caused.We very much hope to be able to welcome you again. Kind regards,Laura BAL, Guest Relations Manager

Dear Guest, Thank you for positively reviewing your recent stay.It is truly rewarding to know that we were able to meet your expectations. Our dedicated team members work hard to ensure that every guest has a comfortable and memorable stay, and your kind comments will encourage us to continue with our efforts.It is also a pleasure to know that our strategic location helped make your stay enjoyable.Thank you again.We look forward to welcoming you back. Happy New Year,Laura BAL, Guest Relations Manager

Dear Abdulaziz, Thank you for taking the time to review your stay.We are so pleased you enjoyed your stay and that we were able to meet all of your expectations. Thank you for mentioning our central location; we are delighted to know that you found this to be ideal.The entire team look forward to welcoming you back for a future visit. Kind regards,Laura BAL, Guest Relations Manager

Dear Clarisa, Thank you for taking the time to share your feedback.We are delighted to hear that you had a good stay, and we appreciate your kind words for our team members who work hard to ensure you have an enjoyable experience.We are also glad that our location met your needs perfectly and we hope it helped make your trip to Paris a memorable one.We have taken note of your comment about the heating and will have maintenance take a look at it. Thank you for bringing it to our attention.We look forward to seeing you again on a future occasion. Best regards,Laura BAL, Guest Relations Manager

Dear Luigi, It's a real reward to receive such a great review.We are delighted to hear that you had a memorable experience with us; a message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We hope to welcome you back. Best wishes,Laura BAL, Guest Relations Manager

Dear Yeong. Thank you for taking the time to review your recent stay.We are sorry to hear that the size of your room did not meet your expectations. As we do offer rooms of different sizes and categories, perhaps we may suggest an alternative room to better suit your needs on your next visit? Nevertheless, we are delighted to hear that your time with us was pleasurable and sincerely thank you for your compliments towards our hotel.We hope to welcome you back in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Yana, Thank you for taking the time to share your review.We regret that your stay didn't meet your expectations and apologise for the issue you mention in your bathroom. We are also sorry that while you tried to cancel your reservation on the day of arrival, due to company policy and the conditions of your booking we were unable to do so. Nevertheless, we did offer you a voucher for the last night of your stay as a goodwill gesture, which you rejected.We would like to clarify that all of our standard rooms come with complimentary water; please inform us immediately if this is missing, as unlimited still and sparkling water are available to our guests. Furthermore, we leave 3 capsules of coffee in our rooms and more can be requested.We hope to have the opportunity of welcoming you back for a more memorable stay. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your experience at our hotel.We are glad to know you had a pleasant stay and our location was perfect for your needs.It is also great to know that you appreciated the high standards which we strive to uphold.Rest assured, we value our guests' suggestions and have taken good note of your comments and passed them to the relevant manager for review.We look forward to welcoming you back for another stay in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Brett, Thank you for positively reviewing your experience.We appreciate your kind words about our convenient location and are pleased that we met your expectations.Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.Your comfort is very important to us, and we would like to apologize for any inconvenience during your stay. Please know that your comments have been duly noted and we will look into these matters.We look forward to welcoming you back in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guy, Thank you for this great review.We are pleased that you enjoyed staying at our hotel and that our team were attentive to your needs. The comfort of our guests is a top priority, so your positive feedback is very rewarding.We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet.We look forward to welcoming you back on future occasions. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thanks for your review of our hotel.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay. Our rates can vary depending on availability and the period of the year, we do, however, try to keep them as competitive as possible.We look forward to welcoming you back on a future visit. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Larry, Thank you for taking the time to share your feedback.It is wonderful to receive your kind review of your recent stay with us. Thank you very much for acknowledging the excellent service provided by our team members. We strive to ensure that each and every guest has the best experience possible, and your positive feedback is really rewarding.We look forward to welcoming you for another pleasant stay. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for such a positive review.We are glad that you enjoyed your stay with us and we appreciate your kind mention of our team. Such feedback encourages us to continue to uphold our high standards and quality serviceWe would be delighted to welcome you back on another occasion. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, We really appreciate your positive review.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.We look forward to seeing you again in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your review.While we are pleased you enjoyed our breakfast, we are very sorry that your experience didn't entirely meet your expectations.We do try to accommodate our guests' requests; however, these are subject to availability, and we regret this may not have been possible on this occasion.Additionally, we are sorry for you were disappointed with regard to our bar, but as stated in the Hotel it was closed for two weeks for the barmaids summer break.Thank you for your understanding, Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Mark, Thank you for this positive feedback.It is rewarding to know that you had such a pleasant stay and appreciated our high standards as well as our convenient location.We hope to welcome you back for another enjoyable visit. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for such a positive review.We are delighted that you had such a wonderful stay and that our location was to your liking. Our dedicated team members always aim to give the best experience to every guest, so your kind feedback is quite rewarding.We hope to see you again in the future. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Nick. Thank you for taking the time to share your experience with us.We are pleased that you appreciated our convenient location. We are sorry to hear that you found your room to be smaller than you had expected; we offer rooms of various categories and would be more than happy to find the one best suited to your requirements on your next visit.We hope that we have the pleasure of seeing you again in the future. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thanks for this review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.We regret to hear that you experience an issues with the shower, we urge our guests to let us know of issues like these so we can find an immediate solution, thank you for bringing this to our attention.Nevertheless, we are glad that our location was ideal for your needs.We hope to welcome you back in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Jacky, Thank you for this kind review.It is truly rewarding to know that we were able to meet your expectations.Our dedicated team members work hard to ensure that every guest has a comfortable and memorable stay, and your kind comments will encourage us to continue with our efforts.Thank you again.We look forward to seeing you again soon, Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Risto, Thank you for taking the time to share your feedback.Our entire team is delighted that you had a wonderful stay, and appreciate the kind words about the quality service you received from our team. We have taken note of your remark regarding the elevator and will be taking it into consideration for future improvements.We are so thrilled to hear that our beds, rooms and location were just what you had been looking for. Thanks again for such a positive review, it really means a lot!We hope to hear from you soon. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your opinion with us.Our hotel aims to provide a truly unique experience and we are glad that we were able to exceed your expectations. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service possible.We look forward to seeing you again soon, Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for such a positive review.A message of satisfaction from a recent guest is always a reward for our team members who ensure our high standards are consistently upheld.We appreciate your acknowledgement of our team members who work hard to ensure that we deliver the best service and always meet your expectations.It is rewarding to know that you also appreciated our convenient location.We look forward to welcoming you back. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for this great review.It is truly a pleasure to know that you had such an excellent stay with us. Our team works hard to ensure that every guest feels welcome and satisfied throughout their stay, and we are always ready to go that extra mile (or two!) to exceed your expectations.We appreciate hearing that we will be your top choice when you visit our city again.We look forward to welcoming you back soon. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Linda, Thanks for taking the time to review your stay at our hotel.We are happy to hear that our location made your stay more enjoyable.We always aim to meet the requirements of our guests and look forward to arranging a larger room for your next stay.We look forward to welcoming you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Gareth, We thank you for your comments about your stay at the hotel Lumen Paris.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.We apologise for any inconvenience due to the toilet, but, we are delighted our maintainance team was able to fix it on immediately.It is rewarding to receive positive feedback about our team members, who always aim to deliver the best experience to all our guests.We hope to welcome you back for another visit.Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for sharing your review.Knowing that you had a pleasant stay is very rewarding, however, we regret that you did not let us know of this issue while on-site as our team would have been very happy to assist with the temperature control or to find an adequate solution.Your satisfaction is our top priority; please know that we have noted your feedback.We look forward to your next visit.Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Ernest,We are happy to hear that you enjoyed a pleasant stay.However, please don't hesitate to make our Reception team aware of any concerns at the time, so that we may take any corrective action needed.We are pleased that our prime location was convenient for your stay.We hope to have the pleasure of seeing you again in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Edith, Thank you for taking the time to share your review.We are sorry to read that you were not entirely satisfied with your recent experience, however, our offer of alternative suites was rejected due to not wishing for any stairs.Moreover, our accommodation is specified in the details on our website including the metreage per room and although we feel that the photos are a true reflection of our establishment we are sorry if you do not feel this way.Furthermore, our cancellation policy is clearly stated while making your booking, however, normally we charge for the full stay but as a gesture of goodwill, we did not charge for the final night.Additionally, we are sorry for the issue that you mention at breakfast, please accept our apologies for any inconvenience.We value your feedback as this assists us in highlighting areas to review and where necessary improve our services.We hope to have the opportunity to see you again in the future for an improved experience. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your review.We are pleased to know that your recent stay with us was enjoyable and that you found our central location convenient.It's good to know that your stay with us was comfortable. Our team always goes out of their way to ensure they deliver great service, so we are pleased they were proactive and dealt with your concerns immediately.We are pleased that you had such a comfortable night's sleep and appreciated your room.However, we regret that not all your expectations were met. We have taken note of your suggestion in order to improve your experience in the future.We hope that you will return in the future. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for sharing your experience.We are very glad that you had a wonderful experience with us. Your positive feedback inspires our team to continue upholding our high standards.It would be a pleasure to welcome you back on another occasion. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Laura, Thank you for taking the time to review your stay.We are thrilled that you had a pleasant stay and found us an ideal starting point for visiting the city.We hope to see you again soon. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, We are glad to receive such a positive review!We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold. All our team will be delighted to learn that they made your stay with us so memorable.We look forward to welcoming you and your family on your next trip. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Abdulrahman, Thank you for sharing your experience with us.We are glad that you found our location convenient and appreciated our team's friendly and professional service. However, we regret that you were not entirely satisfied with your stay.Please don't hesitate to mention any concerns while onsite so that we can take appropriate action; we would have had our housekeeping return to you immediately.Additionally, we have noted your concern regarding the elevator and will be sure to look into this.Our challenge is to make sure that we suit all our guests' tastes; our mattresses are of great quality, but it is not always possible to get this completely right for everyone.We hope to welcome you back in the future. Best wishes,Aline SEVILLANO, Guest Relations Manager