Customer Reviews
Opinions are certified CUSTOMER ALLIANCE
REVIEWS
Number of reviews 50
Evaluation Criteria
Room 4.1 / 5.0
Location 4.8 / 5.0
Cleanliness 4.5 / 5.0
Service 4.5 / 5.0
Price 4 / 5.0
Breakfast 4.2 / 5.0
4.5
09/07/2019
Staff friendly and helpful good location.
Dear Guest, Thank you very much for your review.Your kind words about the service you received during your stay are much appreciated. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.7
08/25/2019
Very Good, the front desk was very responsive to any help or requests and the maid service was exceptional.
Dear Guest, We are grateful to you for taking the time to send us your review.Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. Your remarks have been noted and we will take into consideration.We look forward to welcoming you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager
4.4
08/21/2019
Average. Slow housekeeping/bell service. Receptionist sent a bellman out to my car to have me come inside to pay “city tax” as we were leaving for the airport. Very rude and poor explanation.
Dear Guest, Thank you for taking the time to share your review.We are sorry for any inconvenience caused by this incident during your stay with us. We assure you that our entire team would never hesitate to go the extra mile for our guests. However, we have passed your remarks to our entire team. Please accept our apologies.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.8
08/15/2019
Absolutely loved this boutique hotel right in the heart of everything. I would stay here again in a heartbeat.
Dear Ricky, It's kind of you to take the time to send us this review about your recent stay.We are delighted that you were satisfied with our breakfast buffet. Your kind review will inspire us to continue making every experience here a memorable one for our guests.Thank you for your kind recommendation and the entire team look forward to seeing you again in the future! Kind regards,Aline SEVILLANO, Guest Relations Manager
4.7
08/13/2019
Lovely hotel. Our room 405 had a safe that was not secured to the wall and could have easily been carried away!
Dear John, Thank you for taking the time to share your valuable feedback.We are very glad that you enjoyed so much of our hotel, especially your comfortable room and our breakfast team's quality service. Your kind review will inspire us to continue making every experience here a memorable one for our guests. However, we do wish to clarify that our safes in each room are indeed secured to prevent such an occurrence from taking place; nevertheless we have noted your comments in this regard.We look forward to welcoming you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager
4.5
08/12/2019
Overall we had a good experience as we wanted a hotel close to the museums and all of Paris. We asked the Hotel for restaurant recommendations on line and were told about the Hotel's restaurant which was closed the entire time we were there. Also, other recommendations that were provided were not what we asked about. We found a trove of restaurants at Place du Marche Saint-Honore right near the hotel on our own. Same for museums and other attractions. The hotel and staff were not helpful in that regard. We had returned to Paris after 30 years for our wedding anniversary and let the Hotel know, but there was no outreach or communication about that. In terms of location we were very happy to have access to many museums and the like. The first two days were hot and when we asked about air conditioning as the room controls were not cooling down the room, were informed that the AC had not been "activated" which made the first two days uncomfortable.
Dear Walter, Thank you for taking the time to share your valuable review.We are thrilled that you had a pleasant stay with us. We are pleased to know that the room was to your liking. Thank you for appreciating our location. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are delighted you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
5
08/11/2019
We enjoyed the whole experience! Staff, room, food, service - all great.
Dear Julie, Thanks for posting such great feedback of your time at Lumen Paris.We work hard to meet expectations like yours, and we’re so happy to hear we hit the mark for you.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.5
08/08/2019
Satisfied and would recommend.
Dear Gina, Thank you for such a positive review.We are thrilled that you had a pleasant stay at the Hotel Lumen Paris. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. We are glad we were able to help start your day off on the right foot with our tasty breakfast buffet. Your recommendations are truly appreciated.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.6
08/06/2019
The rooms were very nice. The only complaint I would have is the shower. Water gets everywhere! It needs more protection to keep the water in the shower.
Dear Mark, We would like to thank you for taking the time to send us your feedback.It’s great that your suite was ideal for your needs. However we are sorry for any inconvenience caused and we are aware of this issue and are currently placing shower curtains to resolve it.We are pleased you enjoyed the beautiful view.We look forward to welcoming you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager
4
07/15/2019
Good. Very loud traffic made it difficult to sleep
Dear Guest, Thank you for taking the time to share your experience with us.We are glad our hotel met your expectations. However, we are sorry to hear you were disturbed and regret you did not inform us of this at the time. Our team members would have been happy to accommodate you in a more quieter room at the rear of our hotel, depending on availability. We are disappointed by your remarks and will pass on your feedback to the concerned party to carry out corrective training.We hope to welcome you back. Kind regardsAline SEVILLANO, Guest Relations Manager
4.8
07/08/2019
We spent only one night but it was lovely. We had drinks and diner at the restaurant. We ate outside and it was a beautiful night.
Dear Elizabeth, Thank you for posting this great feedback.We are happy that you had a pleasant stay. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.The entire team look forward to seeing you again in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager
4.7
07/04/2019
Excellent! The hotel was beautiful. I enjoyed my stay.
Dear Guest, Thank you for such a positive review.We are glad that you had a pleasant stay at the Hotel Lumen Paris and that the room was to your liking. Thank you for appreciating our location. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are pleased to know that you found us to be of good value. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4
07/01/2019
Very nice place with the outside dining
Dear Guest. We appreciate the time taken to share your experience with us.We are pleased to know you appreciated the high standards we strive to uphold and that our central location was ideal for what you were looking for. We do try very hard to keep our prices competitive and apologise that we did not meet your satisfaction in this regard. Thank you for your kind comments about our dedicated team who work hard to ensure that we deliver the best service and always meet your expectations.We certainly hope to have the pleasure of welcoming you back in the future. All the best,Aline SEVILLANO, Guest Relations Manager
4.4
07/01/2019
The Lumen is a lovely little elegant hotel with a charming staff and small but precious rooms. One certainly feels that they are in Paris and not a US interpretation of Paris through a chain hotel.
Dear Guest, We appreciate you took the time to share your experience about your recent stay.It is rewarding to know you appreciated the high standards we strive to uphold and found our location convenient. However, we are sorry that you were a little disappointed with the size of your room; we do have different categories and sizes and we would have been very happy to find you one better suited to your requirements. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance.We look forward to the pleasure of welcoming you back again in the future. My best regards,Aline SEVILLANO, Guest Relations Manager
5
06/23/2019
A great experience, in a great location with an excellent restaurant,
Dear Cindy, Thank you for sharing your positive review.It was a great pleasure to welcome you! It is very rewarding to hear that you appreciated our location and the quality of our service.We look forward to welcoming you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager
3.8
06/18/2019
Very good Centrally locayed
Dear Guest, Thank you for taking the time to share your valuable review.We are glad that you had a pleasant stay with us and that our prime location in the heart of Paris was to your liking. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We have passed your kind appreciation to Jean Claude. It's a pleasure to know that you appreciated your comfortable room and our quality beds. We understand that an agreeable night rest is a top priority. Regarding the air conditioning, the issue mentioned during your stay has been fixed. We regret that you found us to be expensive. However, we assure you that our price reflects our quality.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
3.2
06/17/2019
Decent. Very large potential with this place if they are able to manage it more professionally (more hotel-like interior layout, decorations etc.). Pretty much all of the hotel (except from the restaurant) looks as if it is the owner him/herself who has decorated it - odd layout and mixture of different styles. Promising in terms of the staff who were all excellent.
Dear Nikolaj, Thank you for taking the time to share your valuable review.We are glad that you had a pleasant stay with us. However, we wish it was completely satisfying. Regarding the room and the decor, we have taken note of your remark. Regarding the bed, we wish you had informed us during the stay so that our team would have found an immediate solution. However, It is great to hear that you enjoyed our great location which enables our guests to easily discover our beautiful city and must-see attractions. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We are pleased to know that you found us to be of good value.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.8
06/11/2019
Our visit was brief but very pleasant. The staff was very friendly and location is perfect!
Dear Guest, Thank you for such a positive review.We are glad that you had a pleasant stay at the Hotel Lumen Paris. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. It is great to hear that you enjoyed our great location which enables our guests to easily discover our beautiful city and must-see attractions.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.4
06/10/2019
Very good for a French Breakfast...
Dear Francis, Thank you for the time you have taken to review your stay.It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received courteous and professional service. It's a pleasure to know that you enjoyed our location near must-see tourist sites as well as transport options and that you found your bed comfortable, as we understand how important a good nights rest is to our guests. We are sorry you had difficulties with your shower, we did check this immediately and found it was functioning correctly. Our team members are always on hand to assist if requested.We look forward to welcoming you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager
4
06/07/2019
We enjoyed our stay very much and will return if we come back to Paris and would recommend to friends and family
Dear Guest. We would like to thank you for taking the time to give us your feedback.It is rewarding to hear that you had an enjoyable stay with us and appreciated our convenient location. We are pleased our reception team contributed to making your stay as pleasant as possible. However, we do regret that you were not entirely satisfied. Rest assured that we have taken note of your comments and have already addressed these issues with our team to ensure we improve our performance going forward. We are grateful for your kind recommendation.We look forward to seeing you again in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager
4.5
06/01/2019
We enjoyed our stay and will definitely book again when we return to Paris in the future.
Dear Andy, We value your feedback in relation to your recent stay.It is very rewarding to hear that you were satisfied with your stay and room.Regards to the selection of breakfast we have noted your comment however we would like to believe that we offer a variety of choices.I do hope to welcome you back in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager
5
05/30/2019
Overall experience was fantastic. We would return to Lumen on our next visit to Paris and we would recommend it to others.
Dear Guest, We would like to thank you for this review about your experience in our hotel.It is satisfying to hear that you had an amazing stay. We have noted your comments regarding to the breakfast buffet.We are very happy to read that our team members made you feel at home. This personal attention is really one of the things we try to maintain in our hotel.Thank you for commenting on our prices.We appreciate your recommendation, the entire team look forward to seeing you again in the future! Kind regards,Aline SEVILLANO, Guest Relations Manager
4.6
05/22/2019
It was great- wish there were a larger room service menu
Dear Guest, Thank you for your valuable feedback.We are very pleased to know that you appreciated our convenient location well-maintinaed facilities. We are also glad that you received such excellent service from our dedicated team members. Please know that we have noted your comments regarding your room and the offerings on our room service menu, and we will certainly take this into consideration for the future.We hope that you will have the opportunity to return on another occasion. Best regards,Aline SEVILLANO, Guest Relations Manager
4.4
05/09/2019
We had a really great stay!
Dear Guest, Thank you for the time you have taken to review your stay.It is very rewarding to hear that you had a lovely stay at our hotel. We appreciate your kind words towards our team. It encourages us to continue to maintain the high standards of service we set ourselves. It is great to hear that you enjoyed our great location which enables our guests to easily discover our beautiful city and must-see attractions. We do carry out maintenance whenever necessary in order to keep our facilities up to date. Nevertheless, we appreciate your comments in this regard. We understand that our mattresses may not meet the tastes of all guests; we regret that you did not find them to be comfortable. Please note that we are opening a trendy and relaxing bar and tea room very soon. Meanwhile, we do offer a bar service at the restaurant, from Tuesday to Saturday from 14:00 to 19:00. We hope the rest of our facilities were to your satisfaction.We would love to welcome you back again for another pleasant stay. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.7
04/26/2019
Very nice overall experience. Friendly staff and nice hotel. As an improvement point, the lift was quite slow.
Dear Pilar, Thank you for taking the time to send us your review.We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations.Regards to the lift we have noted your remarks. We appreciate your kind words about our team members.It would be a pleasure to welcome you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager
4.2
04/20/2019
My wife and I enjoyed our visit.
Dear Joseph, It was a pleasure to receive your kind review of your stay with us.We are delighted that you had a lovely stay and enjoyed the balcony.We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met.All of the team look forward to seeing you again in the future. Warm regards,Aline SEVILLANO, Guest Relations Manager
4.8
04/16/2019
We had a lovely stay thank you. On returning back to the hotel one evening our room was so cold. The gentleman on reception came up and looked at the heating and sorted it out for us straight away and said not to hesitate in us contacting him should we not be warm enough as he could provide us with a heater should we need it. He was very professional and efficient as we’re all the staff.
Dear Stephanie,Thank you for such a positive review and the top rating.We are glad that you had a pleasant stay at the Hotel Lumen Paris and that the hotel met your expectations. Thank you for appreciating our team. Our team members always go out of their way to ensure they deliver the best service possible. We are happy that all the facilities were to your satisfaction.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4
03/30/2019
A chic place with nice people
Dear Guest,Thank you for leaving us this feedback of your recent visit.We are glad your room was ideal for you.Please do not hesitate to bring any issues or concerns regarding cleanliness to our attention, so that we may take the necessary action.We hope to welcome you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager
4.2
03/13/2019
As above, sommelier great, and all staff bar reception great
Dear Guest,We are grateful for the time you have taken to write this review.We are glad your room was ideal for you.Clearly, we were not performing to our usual standards that, and for that I sincerely apologise. I have reviewed your feedback in detail with our team members.Thank you for commenting on our prices.We look forward to welcoming you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager
3.8
02/26/2019
Satisfied overall with my stay.
Dear Guest, We're pleased to receive your feedback regarding your recent visit.Our team sincerely thanks you for your kind words.We do carry out maintenance whenever necessary in order to keep our facilities up to date and are happy to hear that you appreciated the level of cleanliness at our hotel.While we regret that our delicious breakfast buffet was not completely to your liking, we have noted your suggestions.Nevertheless, we are delighted to read that, overall. your stay with us was one of comfort. We look forward to welcoming you back on a future visit. Kind regards, Aline SEVILLANO, Guest Relations Manager
4
01/14/2019
Stayed at the hotel few times and probably few times to come.
Dear Guest, Thank you very much for your review. We are always delighted to welcome returning guests, and we truly appreciate your continued patronage. Your kind mention of our team's courteous and professional service is also appreciated. We are looking forward to having you return for another pleasant stay. Best wishes, Aline SEVILLANO, Guest Relations Manager
5
12/31/2018
All the hotel and place and people so best!!!
Dear Harel, Thank you for your awesome review. Everyone is so nice because we have the best guests! Thank you for choosing to stay with us. I will be sure to let our team members know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. We certainly hope we have the pleasure of seeing you again on your next trip to Paris. With renewed thanks and our best wishes for 2019, Aline SEVILLANO, Guest Relations Manager
4.8
12/29/2018
Perfect stay and enjoyed Paris. Your recommended restaurant was also very good.
Dear Guest, Thank you for such a positive review and the top rating. We are glad that you had a pleasant stay at the Hotel Lumen Paris. Thank you for appreciating our breakfast, our location and our team. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are indeed located near some of Paris' best attractions. It is the ideal starting point for discovering what our beautiful city has to offer. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We are happy that all the facilities were to your satisfaction. We look forward to welcoming you back. We wish you happy holidays and a happy new year. Best wishes, Aline SEVILLANO, Guest Relations Manager
4.6
12/04/2018
Really pleasant stay. Front office gentleman was very welcoming. Also enjoyed dinner at in-house restaurant. Recommended.
Dear Guest, Thank you very much for your review. We are thrilled that you had a lovely stay and dining experience with us. Your recommendation is highly valued. We have noted your comment regarding the step by the bathroom, and we hope this did not cause any inconvenience for you. Thank you for mentioning our prime location near some of Paris' best attractions. It is the ideal starting point for discovering what our beautiful city has to offer. We would love to welcome you back for another pleasant stay. Best wishes, Aline SEVILLANO, Guest Relations Manager
4.3
11/09/2018
Wonderful location, bedding and the pillows were little uncomfortable. Room was very small but that's the way it is in Europe.
Dear Guest, Thank you for sharing your views of your stay at Lumen Paris Hotel.We're pleased our location was convenient for you.Our mattresses come from the brand HOTELYS - renowned for producing firm and comfortable mattresses. We're sorry that these were not entirely to your liking.We invite you to try one of our suites on your next visit so that you can enjoy a more spacious environment.We hope to see you again. Kind regards, Aline SEVILLANO, Guest Relations Manager
4.8
11/01/2018
We love the location. Everything is close to the hotel. Hotel is also very clean.
Dear Guest, We would like to thank you for these kind comments about your recent stay in our hotel. It is very rewarding to hear you had a great experience with us and appreciated our convenient location. We are grateful for your appreciation of the high standards we try to maintain. Thank you for your mention of our team members, we will be sure to let Jean Claude know that he made an impact during your stay. Aline SEVILLANO, Guest Relations Manager
4.8
10/22/2018
Excellent steffano English was good and he gave helpful useful advise re trains , places I asked about etc always happy to answer questions
Dear Fel, Thank you very much for your kind review. We are thrilled that you had an enjoyable experience with us in your preferred room. I will pass on your kind words to Steffano, who will be very glad to hear that you appreciated his high quality service. We hope that you will return for another memorable stay in the future. Best wishes, Aline SEVILLANO, Guest Relations Manager
4.6
10/18/2018
Would definitely stay here again. Loved the location, ambiance, balcony, view, and great service
Dear Mohammed. Thank you for this lovely review. We are pleased to know your recent stay with us was a great experience. Thank you very much for all the detailed information you have given for which we are very grateful, as it not only encourages us to continue to uphold our high standards but will also be very useful for our future guests. It is very rewarding to hear your room and bed was to your liking. Thank you for your kind words about our team members. We look forward to welcoming you for another pleasant stay. Kind regards, Aline SEVILLANO, Guest Relations Manager
3.7
10/16/2018
It was good, we liked Lumen and had a great time!!
Dear Christel, Thank you for your review. Our team is delighted that, in general, your stay with us was comfortable and that the location was to your liking. Even though we informed you it was a small room at reservation time we regret that the size of your room did not completely meet your expectations ; we are however happy to advise you that we do offer rooms of different sizes. Perhaps we may assist you in booking our Superior rooms or one of our larger suites on your next visit? Regarding the breakfast timings, during weekdays the timings are between 7 a.m. and 10:30 a.m., and until 11 a.m. on weekends. Alternatively, we also serve in the room, at no extra charge. For any additional amenities such as shower gel, shampoo, soap, body milk and conditioner are available on request. We have also taken note of your comment on the toilet seat, and wish you had reported it during your stay to repair it straight away. We thank you for all your comments. We have passed them to the relevant departments. We hope to welcome you again. Best wishes, Aline SEVILLANO, Guest Relations Manager
5
10/11/2018
Wonderful I would stay again and again
Dear Guest. Thank you for this kind review. It is very rewarding to hear you had a wonderful stay and that we have met all your requirements. Meeting the needs of our guests is our top priorities. We are very grateful for your recommendation and look forward to welcoming you back on your next visit to Paris. Kind regards, Aline SEVILLANO, Guest Relations Manager
4.2
10/04/2018
it was great. the staff is lovely and easy. my room was very noce and always clean.
Dear Guest, Thank you for your positive review. We are pleased that you were happy with your recent stay at our hotel. Thank you for complimenting the room, the facilities and our service. We aim to provide our guests with spotless, attractive and spacious rooms with all the amenities. We have taken note of your comment as well. Please do not hesitate to let us know your preference during the book or upon arrival. We look forward to welcoming you again. Best wishes, Aline SEVILLANO, Guest Relations Manager
3.8
09/24/2018
Okay, but the website was very difficult to use, I voiked the wrong room by accident.
Dear Guest. We thank you for taking the time to send us your feedback. We are glad to hear that you appreciated our bathroom! Please accept our sincerest apologies in the difficulty you experienced booking your room on our website. We will be looking into this to ensure that the necessary improvements are made to guarantee a smooth booking experience for all our guests. Our concierge team work very hard to deliver the best hospitality, so I will certainly pass along your suggestion to smile a little more! We hope you had a wonderful stay nevertheless and will be back soon for another visit. We look forward to the pleasure of welcoming you back in the future.My best regards, Aline SEVILLANO, Guest Relations Manager
4.8
09/22/2018
My Husband was taken to Hospital on our first night. The Hotel Staff couldn’t have been more helpful & understanding during the stay of my daughter & myself.
Dear Shauna, Many thanks for your kind comments. On behalf of our entire team, we hope that your husband is feeling better. No matter the circumstances, we do our best to ensure the comfort and well-being of our guests, so your compliments of our team members are greatly appreciated. We are glad that you enjoyed your room as well as our prime location next to the iconic Louvre and many other attractions. Thank you again for your positive review and recommendation. We look forward to welcoming you back to our hotel in the future. All the best, Aline SEVILLANO, Guest Relations Manager
5
09/21/2018
Thoroughly enjoyed our stay. Will recommend to all I know and hope to be back
Dear Kevin. Thank you very much for this positive feedback about your recent stay. Thank you for this very kind review of our experience in our hotel. We do our best to ensure that guests feel welcome and your kind words about the friendly and professional service you received from our team members are much appreciated as we take pride in catering to our guests’ needs the best way we can. We are pleased that you appreciated the high standards and quality service which we strive to uphold. Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We certainly hope to have the pleasure of welcoming you back in the future. With renewed thanks, Aline SEVILLANO, Guest Relations Manager
4
09/14/2018
Good experience. I appreciated the use of a smart phone to navigate Curious about the shower. The glass partition only extended about a foot away from the wall. The floor was soaked every time i took a shower
Dear Guest. Thank you for taking the time to send us this review of your recent stay. We are delighted that you had a pleasant experience during your stay with us. We are very sorry for the incident with your shower and apologize for any inconvenience. We are aware of this issue and are currently placing shower curtains to resolve it. We look forward to welcoming you back on a future occasion. Best regards, Aline SEVILLANO, Guest Relations Manager
3.8
09/10/2018
Ok but too expensive
Dear Simon. Thank you for taking the time to share your experience with us. We are sorry our hotel did not meet you expextations. We do try very hard to keep our prices competitive and apologise that you were not quite satisfied in this regard. We hope everything else was to your satisfaction. We look forward to welcome you back again in the future. Kind regards, Aline SEVILLANO, Guest Relations Manager
3.3
09/04/2018
great location, friendly staff. Let down by cost cutting (free coffee in room only on first day - ridiculous) and extremely expensive restaurant food. On the final night, we ate better for half the price in a cafe across the road
Dear Neil. Thank you for taking the time to share your experience with us. We are glad our location was convenient for you. Before we did not offer free caps and that now we are offering them. Thank you for appreciating our team members. We are very sorry that our high standards were not upheld. Rest assured we have addressed this with our housekeeping department to ensure we improve on this. The satisfaction of our guests is of utmost importance. We are sorry you were not satisfied with our breakfast. We look forward to welcome you back again in the future. Best regards, Aline SEVILLANO, Guest Relations Manager
4.3
08/28/2018
Very good location, lovely hotel, and good breakfast. We were bought the trip as a present, so probably wouldn't have paid the price if we were to come ourselves, but it was a lovely stay.
Dear Guest, Thank you for your valuable review. We are glad that you had a pleasant stay with us. Thank you for appreciating our location and the breakfast. We would like to inform you that we have larger rooms too. While we understand that your stay with us a present if you choose to visit us, please let us know your preference during the booking or upon the arrival. We also have exciting offers that you can avail. We have also taken note of your comment regarding the shower. We hope the rest of the facilities were to your satisfaction. We look forward to welcoming you again. Best wishes, Aline SEVILLANO, Guest Relations Manager
4.2
08/08/2018
very pleasant, would return again
Dear Robert. Thanks for this kind review about your recent stay. We are glad that you had a pleasant stay. Meeting the needs of our guests is always very rewarding for our team. We thank you for your kind recommendation, and look forward to seeing you on your next visit. Kind regards, Aline SEVILLANO, Guest Relations Manager
4.7
08/07/2018
Exellent. The location is perfect, and the rooms and the staff make us feel at home.
Dear Guest, Thank you for the top rating and for taking the time to share your positive remarks! We are pleased that you were happy with your recent visit to our hotel and appreciated our central location, within walking distance of several tourist attractions and also transport options which provide easy access to the whole city. Thank you for complimenting the room and our service. It is humbling to hear that we made you feel at home. You will always find our team eager to assist you and to make your stay a comfortable one. We have taken note of your comment regarding the room size. We do offer rooms of different sizes, our team would be more than happy to assist you in selecting a larger room upon your next visit. We look forward to welcoming you again. Best wishes, Aline SEVILLANO, Guest Relations Manager
