REVIEWS

Dear Gagan, Thank you for your valuable feedback.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our teams quality service. Please accept our apologies for any issues with the shower. We will look into this matter immediately and we thank you for bringing this to our attention.We hope to be able to welcome you back in the future. Kindest regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest. Thank you for taking the time to send us your favorable feedback.We are delighted to hear that you enjoyed your stay and appreciated our comfortable accommodations. Your kind mention of our team's quality service is especially appreciated along with the highlight of our quality value. Your complete satisfaction is our only goal, so we're pleased to hear we exceeded your expectationsWe look forward to welcoming you back on a future visit to Lumen Paris. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, We would like to thank you for taking the time to send us your feedback.We are happy to hear that you had a pleasant experience overall, although we do regret any inconvenience caused. Please do not hesitate to inform our team of any issues or concerns you may encounter with your room; they would be delighted to relocate you to more comfortable accommodation, depending upon availability. Regarding the phone call, we will speak to our team to ensure that this does not occur in the future. We are, however, pleased to share that this issue with your payment has been resolved and your credit card has been charged per your company's request.We hope to welcome you back. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Anna, Thank you for taking the time to share your review.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our quality service as well as our convenient location in the heart of historic Paris. We have noted your suggestion regarding the lighting and will take your remarks into consideration for future improvements.We look forward to seeing you again. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thanks for taking the time to share your review.We are delighted to hear that you enjoyed your stay and appreciated our convenient location as well as your accommodation. Your kind mention of our team's quality service is especially appreciated and helps us to maintain the high standards we set ourselves. It is also a pleasure to know that you were able to start your day off right with the great selection on our breakfast buffet.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your review.We are delighted to hear that you enjoyed your stay overall, and we appreciate your kind mentions of our prime location and quality service. We wish to advise that we will be upgrading our bathrooms later this year; however, we are pleased that you enjoyed our high standards and the feeling of space in your room.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, It's kind of you to have taken the time to review your stay.We do our best to provide top-notch service and ensure all our guests leave us satisfied, so this positive feedback is rewarding. We are pleased to know that you appreciated the view.We look forward to seeing you on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Rita, Thank you for reviewing your stay with us.We are very sorry for this less than ideal experience you had in our hotel. We regret the confusion with the booking site you used and can only confirm that the reservation we received was for only 2 people, therefore the rate was modified upon arrival and after checking children are counted as extra people on the Wotif website, we will ensure this is made clearer when any booking is received in the future and thank you for bringing this to our attention.Concerning the city tax, you are indeed correct, children under the age of 18 are exempt, we apologise for our error and will reimburse your credit card for this amount. Regrettably, at the time of your stay, there were city-wide strikes on public transport, which made it very difficult to find available taxis. The company we usually work with and who do accept credit cards, unfortunately, had no cars available. We had to contact another company for which it is not mandatory to have a credit card terminal in the car, this was beyond our control although we understand this could have been better explained to you at the time.The Nespresso pods are complimentary in the suites only and should be refilled every day, we are sincerely sorry it was missed on the last day of your stay and for any confusion on behalf of our team members.We hope the refund of the city tax and offered compensation of 200 euros will help to make up for your disappointment with our service and hope we can offer you an improved experience in the futureWe hope to welcome you back for a more enjoyable stay. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, We thank you for taking the time to share your experience with us.We are really pleased you enjoyed your stay and our location is just what you were looking for. We do have varying rooms sizes and types, and our team are always ready to help our guests find the one most suited to their requirements.We look forward to welcoming you again. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Lee, Thanks for posting such great feedback of your time at Lumen Paris.We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.Wishing you the best year ahead!Aline SEVILLANO, Guest Relations Manager

Dear Carlo, Thank you for the wonderful review of your stay with us!It was truly a delight to receive positive feedback regarding our location, spacious accommodations, service, and more. We aim to provide a high level of personal service and ensure that every guest has a comfortable experience, and this will inspire us to keep up the good work!We hope you will return for another wonderful experience in the future. Best wishes for the coming year.Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thanks for taking the time to review your stay at our hotel.Our hotel aims to provide a memorable experience and we are delighted that we were able to meet your expectations. Please do not hesitate to share any issues or concerns with our team; they are always pleased to be of assistance.We look forward to seeing you again in the future and wish you all the best for the festive season. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for reviewing your stay with us.The comfort of our guests is extremely important to us, so we are very sorry to hear that you were not satisfied with your experience. Please do not hesitate to notify us of such concerns at the time so that we can do our best to find a more comfortable solution. Our entire team are usually very friendly, professional and would never hesitate to go the extra mile for our guests; therefore we are extremely sorry that we did not meet the standards expected on this occasion. Please accept our sincere apologise for any inconvenience and rest assured we will be addressing this matter with our housekeeping department.We hope to welcome you back in the future and take this occasion to wish you all the best for the festive season. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest. Thank you for this review of your stay at Hotel Lumen Paris.Our team sincerely appreciates your kind words and are glad to know that you had a pleasant experience.We hope that you will return in the future. Holiday greetings!Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for posting such positive feedback about your experience at Lumen Paris Hotel.Thank you for your kind comments. I will be sure to let our team members know how much of an impact they made on your experience. We are always pleased to be your second home when you are in the area.We look forward to welcoming you back and wishing you a happy holiday season. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for such a positive review.We are very pleased that our high standards met with your approval. Thank you for highlighting our decor. It is always a pleasure to welcome returning guests, we would like to thank you for choosing to come back and visit us again.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Kristin, Thanks for sharing such wonderful feedback of your time at Lumen Paris.We are glad to know your stay with us was enjoyable and to learn that you appreciated our central location. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We certainly hope to have the pleasure of welcoming you back in the future. All the best,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your valuable review.We are sorry for any inconvenience caused. We assure you that we pay particular attention to hygiene. We have taken note of all your remarks and passed it to our housekeeping team. Please accept our apologies. Nevertheless, thank you for appreciating our location. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thanks for posting this feedback of your time at Lumen Paris.Our dedicated team always aims to give the best experience to our every guest, and it is rewarding to know that you had a lovely stay with us.We look forward to welcoming you back in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Brandon J., Thank you for this kind feedback concerning your recent visit.We are absolutely flattered that you found our hotel to be of such good value. Your mention of our dedicated team members is greatly appreciated and inspires us to constantly improve our performance. Thank you again!We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest. We thank you for taking the time to send us your feedback.We are delighted that you had a pleasant stay with us; thank you for your kind comments about our service and high standards. I will be sure to let our team members know how much of an impact they made on your experience. Although, while we do currently offer a wide range of food items in our continental and buffet breakfast options, the suggestions of our guests are always welcome and we appreciate your feedback in this regard.We look forward to welcoming you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Stacy, Thanks for positively reviewing your time at Lumen Paris.Everyone is so nice because we have the best guests! Honestly, we are just here to help with whatever you need.We hope that you will return in the future. Sincerely,Aline SEVILLANO, Guest Relations Manager

Dear Lorena, Thanks for sharing such a great review of your time at Lumen Paris.Everyone is so nice because we have the best guests! Honestly, we are just here to help with whatever you need.We hope you will return in the future. Sincerely,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thanks for taking the time to share your views of our hotel.It's great to know that you enjoyed your stay and appreciated our friendly service as well as our convenient location. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We are pleased to know that you had a wonderful dining experience; your kind words are much appreciated. However, regarding the room and facilities, we would like to let you know that we do have rooms of varied sizes. Please do not hesitate to specify your requirements upon your next visit. Nevertheless, our team members are always on hand to assist with any concerns; please do not hesitate to inform them of any issues you may experience.We look forward to welcoming you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Jo-Ann, Thanks for posting such great feedback of your time at Lumen Paris.We appreciate your recognition of our team's excellent service, we will surely pass this along to Henry and our breakfast team member who went out of their way to ensure they delivered the best service possible.We hope to welcome you back on a future occasion. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, We would like to thank you for taking the time to give us your feedback.It’s great to hear that your bed was ideal for you. However we are sorry for any inconvenience, your remarks have been noted and will take into consideration.We hope to welcome you back on a future visit. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Bob, Thank you for your kind review.It's great to know that you enjoyed your stay and appreciated our high standards as well as our convenient location. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.We look forward to welcoming you back to our hotel in the future. All the best,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you very much for your review.Your kind words about the service you received during your stay are much appreciated. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, We are grateful to you for taking the time to send us your review.Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. Your remarks have been noted and we will take into consideration.We look forward to welcoming you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your review.We are sorry for any inconvenience caused by this incident during your stay with us. We assure you that our entire team would never hesitate to go the extra mile for our guests. However, we have passed your remarks to our entire team. Please accept our apologies.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Ricky, It's kind of you to take the time to send us this review about your recent stay.We are delighted that you were satisfied with our breakfast buffet. Your kind review will inspire us to continue making every experience here a memorable one for our guests.Thank you for your kind recommendation and the entire team look forward to seeing you again in the future! Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear John, Thank you for taking the time to share your valuable feedback.We are very glad that you enjoyed so much of our hotel, especially your comfortable room and our breakfast team's quality service. Your kind review will inspire us to continue making every experience here a memorable one for our guests. However, we do wish to clarify that our safes in each room are indeed secured to prevent such an occurrence from taking place; nevertheless we have noted your comments in this regard.We look forward to welcoming you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Walter, Thank you for taking the time to share your valuable review.We are thrilled that you had a pleasant stay with us. We are pleased to know that the room was to your liking. Thank you for appreciating our location. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are delighted you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Julie, Thanks for posting such great feedback of your time at Lumen Paris.We work hard to meet expectations like yours, and we’re so happy to hear we hit the mark for you.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Gina, Thank you for such a positive review.We are thrilled that you had a pleasant stay at the Hotel Lumen Paris. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. We are glad we were able to help start your day off on the right foot with our tasty breakfast buffet. Your recommendations are truly appreciated.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Mark, We would like to thank you for taking the time to send us your feedback.It’s great that your suite was ideal for your needs. However we are sorry for any inconvenience caused and we are aware of this issue and are currently placing shower curtains to resolve it.We are pleased you enjoyed the beautiful view.We look forward to welcoming you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your experience with us.We are glad our hotel met your expectations. However, we are sorry to hear you were disturbed and regret you did not inform us of this at the time. Our team members would have been happy to accommodate you in a more quieter room at the rear of our hotel, depending on availability. We are disappointed by your remarks and will pass on your feedback to the concerned party to carry out corrective training.We hope to welcome you back. Kind regardsAline SEVILLANO, Guest Relations Manager

Dear Elizabeth, Thank you for posting this great feedback.We are happy that you had a pleasant stay. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.The entire team look forward to seeing you again in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for such a positive review.We are glad that you had a pleasant stay at the Hotel Lumen Paris and that the room was to your liking. Thank you for appreciating our location. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are pleased to know that you found us to be of good value. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest. We appreciate the time taken to share your experience with us.We are pleased to know you appreciated the high standards we strive to uphold and that our central location was ideal for what you were looking for. We do try very hard to keep our prices competitive and apologise that we did not meet your satisfaction in this regard. Thank you for your kind comments about our dedicated team who work hard to ensure that we deliver the best service and always meet your expectations.We certainly hope to have the pleasure of welcoming you back in the future. All the best,Aline SEVILLANO, Guest Relations Manager

Dear Guest, We appreciate you took the time to share your experience about your recent stay.It is rewarding to know you appreciated the high standards we strive to uphold and found our location convenient. However, we are sorry that you were a little disappointed with the size of your room; we do have different categories and sizes and we would have been very happy to find you one better suited to your requirements. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance.We look forward to the pleasure of welcoming you back again in the future. My best regards,Aline SEVILLANO, Guest Relations Manager

Dear Cindy, Thank you for sharing your positive review.It was a great pleasure to welcome you! It is very rewarding to hear that you appreciated our location and the quality of our service.We look forward to welcoming you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your valuable review.We are glad that you had a pleasant stay with us and that our prime location in the heart of Paris was to your liking. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We have passed your kind appreciation to Jean Claude. It's a pleasure to know that you appreciated your comfortable room and our quality beds. We understand that an agreeable night rest is a top priority. Regarding the air conditioning, the issue mentioned during your stay has been fixed. We regret that you found us to be expensive. However, we assure you that our price reflects our quality.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Nikolaj, Thank you for taking the time to share your valuable review.We are glad that you had a pleasant stay with us. However, we wish it was completely satisfying. Regarding the room and the decor, we have taken note of your remark. Regarding the bed, we wish you had informed us during the stay so that our team would have found an immediate solution. However, It is great to hear that you enjoyed our great location which enables our guests to easily discover our beautiful city and must-see attractions. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We are pleased to know that you found us to be of good value.We hope to welcome you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for such a positive review.We are glad that you had a pleasant stay at the Hotel Lumen Paris. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. It is great to hear that you enjoyed our great location which enables our guests to easily discover our beautiful city and must-see attractions.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager

Dear Francis, Thank you for the time you have taken to review your stay.It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received courteous and professional service. It's a pleasure to know that you enjoyed our location near must-see tourist sites as well as transport options and that you found your bed comfortable, as we understand how important a good nights rest is to our guests. We are sorry you had difficulties with your shower, we did check this immediately and found it was functioning correctly. Our team members are always on hand to assist if requested.We look forward to welcoming you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest. We would like to thank you for taking the time to give us your feedback.It is rewarding to hear that you had an enjoyable stay with us and appreciated our convenient location. We are pleased our reception team contributed to making your stay as pleasant as possible. However, we do regret that you were not entirely satisfied. Rest assured that we have taken note of your comments and have already addressed these issues with our team to ensure we improve our performance going forward. We are grateful for your kind recommendation.We look forward to seeing you again in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Andy, We value your feedback in relation to your recent stay.It is very rewarding to hear that you were satisfied with your stay and room.Regards to the selection of breakfast we have noted your comment however we would like to believe that we offer a variety of choices.I do hope to welcome you back in the future. Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, We would like to thank you for this review about your experience in our hotel.It is satisfying to hear that you had an amazing stay. We have noted your comments regarding to the breakfast buffet.We are very happy to read that our team members made you feel at home. This personal attention is really one of the things we try to maintain in our hotel.Thank you for commenting on our prices.We appreciate your recommendation, the entire team look forward to seeing you again in the future! Kind regards,Aline SEVILLANO, Guest Relations Manager

Dear Guest, Thank you for your valuable feedback.We are very pleased to know that you appreciated our convenient location well-maintinaed facilities. We are also glad that you received such excellent service from our dedicated team members. Please know that we have noted your comments regarding your room and the offerings on our room service menu, and we will certainly take this into consideration for the future.We hope that you will have the opportunity to return on another occasion. Best regards,Aline SEVILLANO, Guest Relations Manager