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REVIEWS

Customer Reviews

Opinions are certified CUSTOMER ALLIANCE

Number of reviews 50

Evaluation Criteria

Room 4.1 / 5.0
Quality bedding 4.5 / 5.0
Location 4.8 / 5.0
Cleanliness 4.5 / 5.0
Service 4.6 / 5.0
Friendliness of staff 4.7 / 5.0
Breakfast 4.1 / 5.0
4.5
09/12/2023
Mike
Score 4.5 / 5

Best feature is the location and comfort of the bed. Also the service was good.

4.5
09/05/2023
Score 4.5 / 5

Again thanks for all your staffs' kindness and hospitality!

4.5
08/20/2023
Jahangir
Score 4.5 / 5

Great for short trip, good location

4.8
08/02/2023
Score 4.8 / 5

Lovely hotel in an excellent location to explore the Centre of Paris

4.6
07/21/2023
Score 4.6 / 5

Thanks. I enjoyed every minute

5
07/17/2023
Score 5 / 5

Great hotel, great location, the best hotel staff. I would stay here again!

4.8
07/11/2023
Donna Paxton
Score 4.8 / 5

It was wonderful. So thankful for the helpful team. Will recommend others to stay in the future. Thank you! Merci.

4.8
07/05/2023
Score 4.8 / 5

Excellent trip to Paris as a treat for myself & my daughter. The hotel is in the perfect location. We walked to all of the sights on our itinerary. The hotel felt welcoming and safe.

4.8
07/01/2023
Uusimaa Petteri
Score 4.8 / 5

Super, clearly the best experience so far in Paris, over 20 years of frequent visits.

4.5
06/27/2023
Score 4.5 / 5

The overall hotel was great! You can't beat the location and the front desk staff was extremely helpful and kind. The room was also good and cozy, but I do wish there was more privacy with the toilet even just frosted glass would make a big difference.

4.8
06/26/2023
Matthew Stevens
Score 4.8 / 5

Had the best time and would Definitely come back

4.4
06/21/2023
Score 4.4 / 5

We had a wonderful time, the hotel was very comfortable and very well located. The staff were brilliant

3.5
06/07/2023
Score 3.5 / 5

I was expected the room to be cleaner and nicer. It was small. Also, being on the street side is quite noisy

5
05/26/2023
Score 5 / 5

Excellent location, staff and overall experience.

4.4
05/18/2023
Gene
Score 4.4 / 5

Glad we stayed here Excellent location

4.5
05/15/2023
Score 4.5 / 5

It was lovely. Great location for visiting the Louvre and walking all over Paris. The hotel was on a fairly quiet street (relative thing in Paris)...glad that there weren't night clubs or similar below us. Love being able to get fresh air into the room by opening the doors to the balcony.

4.6
05/01/2023
Zoi Mylona
Score 4.6 / 5

Very good location, nice room and very friendly and helpful staff.

4.6
04/26/2023
Emilia Widjaja
Score 4.6 / 5

Very Good, definetely will come back again

4.8
04/23/2023
Randy Boatright
Score 4.8 / 5

The hotel is clean, comfortable and quiet. Unfortunately the street noise can be bothersome. But the quality of the staff makes up for it.

5
04/22/2023
Score 5 / 5

great hotel. excellent location. helpful & very friendly staff.

4
04/20/2023
Score 4 / 5

Close to the Louvre Museum

4.8
04/17/2023
mc
Score 4.8 / 5

Excellent staff and location.

5
04/16/2023
Hugh Testerman
Score 5 / 5

Great location and staff is very helpful

5
04/09/2023
Score 5 / 5

Overall it was a great stay and I would stay here again

4.4
04/08/2023
Jen - San Francisco
Score 4.4 / 5

Amazing! We loved our stay and would highly recommend. The boutique feel of the hotel is such a nice change from large hotel chains. Location is amazing just a couple of blocks from the Louvre, de Orsey, and two metro stations Pyramides and Tuileries so you can easily get every where you want. Lots of cafes and restaurants nearby and a pharmacy on the corner. Luxury shops (Dior, LVMH) all within walking distance.

4.3
04/07/2023
Score 4.3 / 5

the wifi signal is very weak

4.2
04/06/2023
Ceyda Akbal Oztarhan
Score 4.2 / 5

Very nice and clean hotel in an excellent place!

4.2
03/29/2023
Score 4.2 / 5

Very pleasant stay.....

5
03/21/2023
Score 5 / 5

Love your hotel. This was my first time back in a few years. Will always stay at Hotel Lumen! Thank you!

5
03/13/2023
Susan DeMaio
Score 5 / 5

I would definitely stay again at the Hotel Lumen and recommend to clients

4.8
03/09/2023
Score 4.8 / 5

Enjoyed it & will come again

5
02/25/2023
Lukas W
Score 5 / 5

Fantastic and would definitely come again.

4.8
02/01/2023
Score 4.8 / 5

Very good experience.

3.3
01/23/2023
Sarah Burchell
Score 3.3 / 5

Firstly , your survey email was sent to Mr. Burchell. Mr. Burchell did not make this booking ; Mrs. Burchell did and the booking should show such. To assume it was Mr offends me and is a sexist assumption.

5
01/02/2023
Score 5 / 5

Excellent. Beautiful hotel so close to Louvre & Palais Garnier. Excellent service. Perfect breakfast.

5
12/09/2022
Abdulaziz
Score 5 / 5

Exceptional and satisfied

4.6
12/06/2022
Clarisa
Score 4.6 / 5

Excellent and will take the hotel into account for our next trip to Paris.

4.8
12/05/2022
Luigi Goria
Score 4.8 / 5

Amazing. Everything perfect.

4.6
12/03/2022
Junyeong Jeong
Score 4.6 / 5

Kindness staff, good location. But room size so small.

3.8
12/01/2022
Yana Kramer
Score 3.8 / 5

We will not be staying at the hotel again. Considering we were there on business for a big company, the hotel manager just lost thousands of euros in future revenues because he was too short sighting to see and focused on the 800 euros he wanted to make today. Bad business

4.7
12/01/2022
Score 4.7 / 5

I enjoy very much, thank You!

5
09/24/2022
Brett Giles
Score 5 / 5

The hotel was one of the best parts of our vacation, as we could always rely on it at the end of a long day. Comfortable, friendly, and convenience to the metro set it above so many other hotels we have stayed at. Thank you for part in making our vacation a wonderful experience.

5
09/16/2022
Guy Balencie
Score 5 / 5

We really felt like we were part of the family.

4.8
09/14/2022
Score 4.8 / 5

Perfect location and room condition, kind staff. The price is a little expensive, but I were willing to pay for your hotel. Thanks for making me a good memories in Paris.

4.8
09/12/2022
Larry Dash
Score 4.8 / 5

Excellent! I will stay here again next year when I visit Paris in the Spring!

4.7
09/11/2022
Score 4.7 / 5

Amazing experience overall and we loved the staff!

5
09/05/2022
Score 5 / 5

A wonderful experience for our first trip to Paris. The location was excellent and the rooms were just what we wanted. They were able to check us in early when our flight landed at noon, and aside from my confusion/error around checking out (my apologies), it was a perfect stay.

3.2
09/04/2022
Score 3.2 / 5

The lack of a shower and bar service left me with a poor experience.

5
08/25/2022
Mark B Riley
Score 5 / 5

Great. Good location and good accommodations

4.5
08/23/2022
Meshal
Score 4.5 / 5

Amazing experience very nice