Customer Reviews
Opinions are certified CUSTOMER ALLIANCE
REVIEWS
Number of reviews 50
Evaluation Criteria
Room 4.1 / 5.0
Location 4.8 / 5.0
Cleanliness 4.4 / 5.0
Service 4.5 / 5.0
Price 4 / 5.0
Breakfast 4.2 / 5.0
4.4
05/09/2019
We had a really great stay!
Dear Guest, Thank you for the time you have taken to review your stay.It is very rewarding to hear that you had a lovely stay at our hotel. We appreciate your kind words towards our team. It encourages us to continue to maintain the high standards of service we set ourselves. It is great to hear that you enjoyed our great location which enables our guests to easily discover our beautiful city and must-see attractions. We do carry out maintenance whenever necessary in order to keep our facilities up to date. Nevertheless, we appreciate your comments in this regard. We understand that our mattresses may not meet the tastes of all guests; we regret that you did not find them to be comfortable. Please note that we are opening a trendy and relaxing bar and tea room very soon. Meanwhile, we do offer a bar service at the restaurant, from Tuesday to Saturday from 14:00 to 19:00. We hope the rest of our facilities were to your satisfaction.We would love to welcome you back again for another pleasant stay. Best wishes,Aline SEVILLANO, Guest Relations Manager
4.7
04/26/2019
Very nice overall experience. Friendly staff and nice hotel. As an improvement point, the lift was quite slow.
Dear Pilar, Thank you for taking the time to send us your review.We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations.Regards to the lift we have noted your remarks. We appreciate your kind words about our team members.It would be a pleasure to welcome you back on a future visit. Kind regards,Aline SEVILLANO, Guest Relations Manager
4.2
04/20/2019
My wife and I enjoyed our visit.
Dear Joseph, It was a pleasure to receive your kind review of your stay with us.We are delighted that you had a lovely stay and enjoyed the balcony.We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met.All of the team look forward to seeing you again in the future. Warm regards,Aline SEVILLANO, Guest Relations Manager
4.8
04/16/2019
We had a lovely stay thank you. On returning back to the hotel one evening our room was so cold. The gentleman on reception came up and looked at the heating and sorted it out for us straight away and said not to hesitate in us contacting him should we not be warm enough as he could provide us with a heater should we need it. He was very professional and efficient as we’re all the staff.
Dear Stephanie,Thank you for such a positive review and the top rating.We are glad that you had a pleasant stay at the Hotel Lumen Paris and that the hotel met your expectations. Thank you for appreciating our team. Our team members always go out of their way to ensure they deliver the best service possible. We are happy that all the facilities were to your satisfaction.We look forward to welcoming you back. Best wishes,Aline SEVILLANO, Guest Relations Manager
4
03/30/2019
A chic place with nice people
Dear Guest,Thank you for leaving us this feedback of your recent visit.We are glad your room was ideal for you.Please do not hesitate to bring any issues or concerns regarding cleanliness to our attention, so that we may take the necessary action.We hope to welcome you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager
4.2
03/13/2019
As above, sommelier great, and all staff bar reception great
Dear Guest,We are grateful for the time you have taken to write this review.We are glad your room was ideal for you.Clearly, we were not performing to our usual standards that, and for that I sincerely apologise. I have reviewed your feedback in detail with our team members.Thank you for commenting on our prices.We look forward to welcoming you back in the future. Best regards,Aline SEVILLANO, Guest Relations Manager
3.8
02/26/2019
Satisfied overall with my stay.
Dear Guest, We're pleased to receive your feedback regarding your recent visit.Our team sincerely thanks you for your kind words.We do carry out maintenance whenever necessary in order to keep our facilities up to date and are happy to hear that you appreciated the level of cleanliness at our hotel.While we regret that our delicious breakfast buffet was not completely to your liking, we have noted your suggestions.Nevertheless, we are delighted to read that, overall. your stay with us was one of comfort. We look forward to welcoming you back on a future visit. Kind regards, Aline SEVILLANO, Guest Relations Manager
4
01/14/2019
Stayed at the hotel few times and probably few times to come.
Dear Guest, Thank you very much for your review. We are always delighted to welcome returning guests, and we truly appreciate your continued patronage. Your kind mention of our team's courteous and professional service is also appreciated. We are looking forward to having you return for another pleasant stay. Best wishes, Aline SEVILLANO, Guest Relations Manager
5
12/31/2018
All the hotel and place and people so best!!!
Dear Harel, Thank you for your awesome review. Everyone is so nice because we have the best guests! Thank you for choosing to stay with us. I will be sure to let our team members know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. We certainly hope we have the pleasure of seeing you again on your next trip to Paris. With renewed thanks and our best wishes for 2019, Aline SEVILLANO, Guest Relations Manager
4.8
12/29/2018
Perfect stay and enjoyed Paris. Your recommended restaurant was also very good.
Dear Guest, Thank you for such a positive review and the top rating. We are glad that you had a pleasant stay at the Hotel Lumen Paris. Thank you for appreciating our breakfast, our location and our team. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are indeed located near some of Paris' best attractions. It is the ideal starting point for discovering what our beautiful city has to offer. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We are happy that all the facilities were to your satisfaction. We look forward to welcoming you back. We wish you happy holidays and a happy new year. Best wishes, Aline SEVILLANO, Guest Relations Manager
4.6
12/04/2018
Really pleasant stay. Front office gentleman was very welcoming. Also enjoyed dinner at in-house restaurant. Recommended.
Dear Guest, Thank you very much for your review. We are thrilled that you had a lovely stay and dining experience with us. Your recommendation is highly valued. We have noted your comment regarding the step by the bathroom, and we hope this did not cause any inconvenience for you. Thank you for mentioning our prime location near some of Paris' best attractions. It is the ideal starting point for discovering what our beautiful city has to offer. We would love to welcome you back for another pleasant stay. Best wishes, Aline SEVILLANO, Guest Relations Manager
4.3
11/09/2018
Wonderful location, bedding and the pillows were little uncomfortable. Room was very small but that's the way it is in Europe.
Dear Guest, Thank you for sharing your views of your stay at Lumen Paris Hotel.We're pleased our location was convenient for you.Our mattresses come from the brand HOTELYS - renowned for producing firm and comfortable mattresses. We're sorry that these were not entirely to your liking.We invite you to try one of our suites on your next visit so that you can enjoy a more spacious environment.We hope to see you again. Kind regards, Aline SEVILLANO, Guest Relations Manager
4.8
11/01/2018
We love the location. Everything is close to the hotel. Hotel is also very clean.
Dear Guest, We would like to thank you for these kind comments about your recent stay in our hotel. It is very rewarding to hear you had a great experience with us and appreciated our convenient location. We are grateful for your appreciation of the high standards we try to maintain. Thank you for your mention of our team members, we will be sure to let Jean Claude know that he made an impact during your stay. Aline SEVILLANO, Guest Relations Manager
4.8
10/22/2018
Excellent steffano English was good and he gave helpful useful advise re trains , places I asked about etc always happy to answer questions
Dear Fel, Thank you very much for your kind review. We are thrilled that you had an enjoyable experience with us in your preferred room. I will pass on your kind words to Steffano, who will be very glad to hear that you appreciated his high quality service. We hope that you will return for another memorable stay in the future. Best wishes, Aline SEVILLANO, Guest Relations Manager
4.6
10/18/2018
Would definitely stay here again. Loved the location, ambiance, balcony, view, and great service
Dear Mohammed. Thank you for this lovely review. We are pleased to know your recent stay with us was a great experience. Thank you very much for all the detailed information you have given for which we are very grateful, as it not only encourages us to continue to uphold our high standards but will also be very useful for our future guests. It is very rewarding to hear your room and bed was to your liking. Thank you for your kind words about our team members. We look forward to welcoming you for another pleasant stay. Kind regards, Aline SEVILLANO, Guest Relations Manager
3.7
10/16/2018
It was good, we liked Lumen and had a great time!!
Dear Christel, Thank you for your review. Our team is delighted that, in general, your stay with us was comfortable and that the location was to your liking. Even though we informed you it was a small room at reservation time we regret that the size of your room did not completely meet your expectations ; we are however happy to advise you that we do offer rooms of different sizes. Perhaps we may assist you in booking our Superior rooms or one of our larger suites on your next visit? Regarding the breakfast timings, during weekdays the timings are between 7 a.m. and 10:30 a.m., and until 11 a.m. on weekends. Alternatively, we also serve in the room, at no extra charge. For any additional amenities such as shower gel, shampoo, soap, body milk and conditioner are available on request. We have also taken note of your comment on the toilet seat, and wish you had reported it during your stay to repair it straight away. We thank you for all your comments. We have passed them to the relevant departments. We hope to welcome you again. Best wishes, Aline SEVILLANO, Guest Relations Manager
5
10/11/2018
Wonderful I would stay again and again
Dear Guest. Thank you for this kind review. It is very rewarding to hear you had a wonderful stay and that we have met all your requirements. Meeting the needs of our guests is our top priorities. We are very grateful for your recommendation and look forward to welcoming you back on your next visit to Paris. Kind regards, Aline SEVILLANO, Guest Relations Manager
4.2
10/04/2018
it was great. the staff is lovely and easy. my room was very noce and always clean.
Dear Guest, Thank you for your positive review. We are pleased that you were happy with your recent stay at our hotel. Thank you for complimenting the room, the facilities and our service. We aim to provide our guests with spotless, attractive and spacious rooms with all the amenities. We have taken note of your comment as well. Please do not hesitate to let us know your preference during the book or upon arrival. We look forward to welcoming you again. Best wishes, Aline SEVILLANO, Guest Relations Manager
3.8
09/24/2018
Okay, but the website was very difficult to use, I voiked the wrong room by accident.
Dear Guest. We thank you for taking the time to send us your feedback. We are glad to hear that you appreciated our bathroom! Please accept our sincerest apologies in the difficulty you experienced booking your room on our website. We will be looking into this to ensure that the necessary improvements are made to guarantee a smooth booking experience for all our guests. Our concierge team work very hard to deliver the best hospitality, so I will certainly pass along your suggestion to smile a little more! We hope you had a wonderful stay nevertheless and will be back soon for another visit. We look forward to the pleasure of welcoming you back in the future.My best regards, Aline SEVILLANO, Guest Relations Manager
4.8
09/22/2018
My Husband was taken to Hospital on our first night. The Hotel Staff couldn’t have been more helpful & understanding during the stay of my daughter & myself.
Dear Shauna, Many thanks for your kind comments. On behalf of our entire team, we hope that your husband is feeling better. No matter the circumstances, we do our best to ensure the comfort and well-being of our guests, so your compliments of our team members are greatly appreciated. We are glad that you enjoyed your room as well as our prime location next to the iconic Louvre and many other attractions. Thank you again for your positive review and recommendation. We look forward to welcoming you back to our hotel in the future. All the best, Aline SEVILLANO, Guest Relations Manager
5
09/21/2018
Thoroughly enjoyed our stay. Will recommend to all I know and hope to be back
Dear Kevin. Thank you very much for this positive feedback about your recent stay. Thank you for this very kind review of our experience in our hotel. We do our best to ensure that guests feel welcome and your kind words about the friendly and professional service you received from our team members are much appreciated as we take pride in catering to our guests’ needs the best way we can. We are pleased that you appreciated the high standards and quality service which we strive to uphold. Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We certainly hope to have the pleasure of welcoming you back in the future. With renewed thanks, Aline SEVILLANO, Guest Relations Manager
4
09/14/2018
Good experience. I appreciated the use of a smart phone to navigate Curious about the shower. The glass partition only extended about a foot away from the wall. The floor was soaked every time i took a shower
Dear Guest. Thank you for taking the time to send us this review of your recent stay. We are delighted that you had a pleasant experience during your stay with us. We are very sorry for the incident with your shower and apologize for any inconvenience. We are aware of this issue and are currently placing shower curtains to resolve it. We look forward to welcoming you back on a future occasion. Best regards, Aline SEVILLANO, Guest Relations Manager
3.8
09/10/2018
Ok but too expensive
Dear Simon. Thank you for taking the time to share your experience with us. We are sorry our hotel did not meet you expextations. We do try very hard to keep our prices competitive and apologise that you were not quite satisfied in this regard. We hope everything else was to your satisfaction. We look forward to welcome you back again in the future. Kind regards, Aline SEVILLANO, Guest Relations Manager
3.3
09/04/2018
great location, friendly staff. Let down by cost cutting (free coffee in room only on first day - ridiculous) and extremely expensive restaurant food. On the final night, we ate better for half the price in a cafe across the road
Dear Neil. Thank you for taking the time to share your experience with us. We are glad our location was convenient for you. Before we did not offer free caps and that now we are offering them. Thank you for appreciating our team members. We are very sorry that our high standards were not upheld. Rest assured we have addressed this with our housekeeping department to ensure we improve on this. The satisfaction of our guests is of utmost importance. We are sorry you were not satisfied with our breakfast. We look forward to welcome you back again in the future. Best regards, Aline SEVILLANO, Guest Relations Manager
4.3
08/28/2018
Very good location, lovely hotel, and good breakfast. We were bought the trip as a present, so probably wouldn't have paid the price if we were to come ourselves, but it was a lovely stay.
Dear Guest, Thank you for your valuable review. We are glad that you had a pleasant stay with us. Thank you for appreciating our location and the breakfast. We would like to inform you that we have larger rooms too. While we understand that your stay with us a present if you choose to visit us, please let us know your preference during the booking or upon the arrival. We also have exciting offers that you can avail. We have also taken note of your comment regarding the shower. We hope the rest of the facilities were to your satisfaction. We look forward to welcoming you again. Best wishes, Aline SEVILLANO, Guest Relations Manager
4.2
08/08/2018
very pleasant, would return again
Dear Robert. Thanks for this kind review about your recent stay. We are glad that you had a pleasant stay. Meeting the needs of our guests is always very rewarding for our team. We thank you for your kind recommendation, and look forward to seeing you on your next visit. Kind regards, Aline SEVILLANO, Guest Relations Manager
4.7
08/07/2018
Exellent. The location is perfect, and the rooms and the staff make us feel at home.
Dear Guest, Thank you for the top rating and for taking the time to share your positive remarks! We are pleased that you were happy with your recent visit to our hotel and appreciated our central location, within walking distance of several tourist attractions and also transport options which provide easy access to the whole city. Thank you for complimenting the room and our service. It is humbling to hear that we made you feel at home. You will always find our team eager to assist you and to make your stay a comfortable one. We have taken note of your comment regarding the room size. We do offer rooms of different sizes, our team would be more than happy to assist you in selecting a larger room upon your next visit. We look forward to welcoming you again. Best wishes, Aline SEVILLANO, Guest Relations Manager
4.5
07/30/2018
excellent xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Dear Guest, Thank you for an excellent rating. It's a pleasure to know that your recent stay at Hôtel Lumen Paris Louvre was a wonderful experience and everything met your expectations. We look forward to welcoming you again. Best wishes, Aline SEVILLANO, Guest Relations Manager
4
07/27/2018
The overall experience was somewhat ruined by the fact my room had no double glazing. The hotel street being very noisy I barely slept...
Dear Guest. Thank you for leaving us this review of your recent stay. We are delighted that you found our accommodations to be clean. We are however sorry to hear that you experienced noise disturbance during your stay with us. Our rooms do possess double glazing, sound proof walls and carpeted floors and our team is always at hand to assist with any issues or concerns that you may be facing. Nonetheless, we are glad that you found our location to be convenient. We hope that you will allow us the opportunity of providing you with a more peaceful and relaxing stay in future. Regards, Aline SEVILLANO, Guest Relations Manager
5
07/16/2018
Great location! Would stay again
Dear guest, Thank you for your review and high rating. It's a pleasure to hear that you enjoyed your experience at our hotel. We appreciate your positive feedback about the impeccable service and attention you received. Receiving your high rating for the room cleanliness and comfort is very rewarding. We took note of your remarks and apologize for this. We will follow this up. We look forward to welcoming you back on a future occasion. Best regards, Aline SEVILLANO, Guest Relations Manager
4.8
07/09/2018
This was a lovely hotel in the perfect location. We were exceptionally happy and hope to return!
Dear guest, A big thank you for communicating this so kind feedback about your stay. We value your mention of the quality service received from our staff. Thanks for mentioning how well situated we are. It's a pleasure that you appreciated the cleanliness and comfort of your room. We hope to see you again. My kindest regards, Aline SEVILLANO, Guest Relations Manager
3.8
07/05/2018
Nice, small hotell with good location and friendly staff
Dear Hege-Marie, Thank you for your review of your recent stay at Lumen Paris Louvre hotel, We're glad you appreciated the Neo-baroque style interior design of our hotel located in the heart of Paris, next to the Louvre, the Palais Garnier Opera House, Place Vendôme. Valuable reviews like yours urge us to improve our services and continue to maintain our high standards. We look forward to welcoming you again. With renewed thanks, Aline SEVILLANO, Guest Relations Manager
3.5
06/29/2018
Overall the experience was good, however one comment I would make is that only 2 nexpresso capsules are provided (one being decaf!) and any additional need to be purchased. /most basic hotels will provide tea and coffee making facilities so I found this to be very poor.
Dear Rebecca. We thank you for taking the time to share your experience with us. We are glad you had a pleasant stay and appreciate your comments which will help us to improve our offer in certain areas. We understand that the bathroom might not be to everyone's taste, we do have different styles available and depending on availability are always happy to help our guests find one better suited to their personal requirements which is also valid for the size of the room. Thank you for bringing to my attention our after-hours service, I will be addressing this with our team members. We all hope we may have the pleasure of welcoming you back on a future occasion. Best regards, Aline SEVILLANO, Guest Relations Manager
5
06/27/2018
Excellent. We had a great time!!
4.6
06/24/2018
Great- for quality, price, and location difficult to beat
3.2
06/23/2018
Average experience. I have stayed in 2 star hotels in Paris that have had higher standards.
4.2
06/05/2018
everytihg good, but no valet parking and also car parking problems.
Dear guest,We thank you very much for commenting your stay at the LUMEN hotel. We are pleased that you had a nice stay with us. We do not have any valet parking because we do not have any parking on site. There is a public parking SAEMES in front of the hotel but it is not part of the hotel. We regret they did not assist you well.We remain available and we hope to get the pleasure to welcome you again soon.Best regards,Aline SEVILLANO, Sales and Marketing Manager, Hotel LUMEN Paris Louvre
4.6
06/04/2018
Great location, friendly staff. Small, but new, clean and cosy room.
4.6
06/04/2018
The Handy was a great addition and made our stay in the city much easier.
4.2
06/03/2018
Great Hotel with great location!
5
06/02/2018
Wonderful place to stay. Check in was easy, close to parking, and access to Paris was just outside the front door. The complimentary cell phone made getting information and around town easy! I am happy I came across this hotel in my search.
5
05/31/2018
Very enjoyable, very relaxing, in the best part of the best city in the world
5
05/26/2018
So lovely, we are so happy we stayed here.
5
05/19/2018
The room was amazing. Very clean. Amazing rainfall shower head. The bed was extremely comfortable. Great location near the Louvre. Highly recommend.
5
05/18/2018
This is a fabulous hotel. The staff is warm and welcoming. It is comfortable and in a great location.
4.7
05/04/2018
We had an excellent stay with comfortable accommodation close to important locations. Peaceful and quiet at night.
4.7
05/04/2018
We had a great time.
4.6
04/11/2018
good and worth a second come. But it is better to have price tags or notice in the minibar.
3
04/08/2018
Good location. Perfect for a weekend in Paris. Very small but clean and nice room. Breakfast wasn’t anything special. We chose it because it was convenient for our trip, but you could just as easy get something just as good and a lot cheaper right next door. Got roomservice one night and I can not recommend that. I took tortellini and it was over cooked. I was unbeatable.
3.8
03/12/2018
Good, but a few improvements would make it great: - The rooms should be spotless, stained carpets are not nice - Charging for coffee in the room after the first day is disappointing, given you are a 4-star hotel. - The ground floor (reception) felt very closed in, not sociable at all. I think there is a bar coming soon? That will be a welcome addition to the hotel.
